What are the responsibilities and job description for the Customer Srvc Rep Trainee ( Part-Time) position at Southern Farm Bureau Casualty?
- Tentative start date: Monday, 3/31/2025
- Training will be a combination of in-person and virtual sessions. It's a requirement to report to the office on selected training days for in-person sessions.
- Candidates must be available to attend a 4- 6 week training course, Mon – Fri, between hours of 8:30 a.m. and 12:30 p.m.
- Candidates must have reliable broadband Internet service and a home environment conducive for working remotely.
- Availability: must be available to work weekdays between the hours 9:00am-6:00pm, an 8- hour shift on Saturdays between the hours of 10am-10pm and a 4 -8 hour shift on Sundays between the hours of 7am -5pm for an average of 15-25 hours a week. Weekly schedules are posted 2-3 weeks in advance.
- Occasionally, a 4-hour shift may be scheduled between the hours of 5:00 p.m. and 10:00 p.m. during weeknights based on business needs and availability.
Essential Functions
Offer excellent customer service and attention to all callers.
Keep active, detailed knowledge of updated policies and procedures regarding customer call center rules and
regulations
Take accurate information from policyholders, agents and other parties to complete claims for submission
Transfer calls to appropriate destinations.
Efficiently and effectively use multiple operating systems.
Additional Responsibilities
Other duties and responsibilities as assigned.
Regular and predictable attendance required.
Required Qualifications:
Education
Education Level
Education Details
Req
Pref
H.S. Diploma
G.E.D. accepted
X
And
Other
Intro to Insurance and INS designation (to be attained after hire) from IIA
X