What are the responsibilities and job description for the HOSPITALITY SERVICES ASSOCIATE, HOSPITALITY SERVICES position at SGMC Health?
Description
Location: Main Campus
Department: HOSPITALITY SERVICES
Schedule: Full Time, Varied Hours/Shift, Monday-Friday 1:30 pm-8 pm
Position Summary
This position performs duties at the main Hospitality Center, including answering phones, providing guest assistance, maintaining clean and welcoming lobby spaces, and offering wayfinding and patient information services to patients and visitors as well as ensuring wheelchairs are available.
Knowledge, Skills & Abilities
Must have 3-5 years’ experience in a customer service environment or closely related field. Strong customer service skills to assist guests, answer inquiries, and resolve issues promptly and professionally. Knowledge of maintaining a clean, organized, and welcoming lobby environment. Ability to handle multiple responsibilities efficiently, adapting to various tasks as needed. Strong communication skills for interacting with patients, visitors, and hospital staff, providing clear and accurate information. High energy level, pleasant and excellent customer service skills required. A positive attitude and ability to build positive relationships with volunteers, staff, patients and visitors are essential. Must be able to walk to various locations within the hospital to locate wheelchairs belonging to the Hospitality department and assist guests with wayfinding.
WORKING CONDITIONS - ADA INFORMATION
Physical demands include, but are not limited to extended periods of standing and walking, both inside and outside the hospital, occasional deliveries throughout the facility and occasional lifting of materials. Working conditions may not provide outside light, and temperature is kept at a medium level. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs, or technological developments). Primary indoor office setting with comfortable conditions. Occasional hours in the evening and weekends for special projects and promotions.
Location: Main Campus
Department: HOSPITALITY SERVICES
Schedule: Full Time, Varied Hours/Shift, Monday-Friday 1:30 pm-8 pm
Position Summary
This position performs duties at the main Hospitality Center, including answering phones, providing guest assistance, maintaining clean and welcoming lobby spaces, and offering wayfinding and patient information services to patients and visitors as well as ensuring wheelchairs are available.
Knowledge, Skills & Abilities
Must have 3-5 years’ experience in a customer service environment or closely related field. Strong customer service skills to assist guests, answer inquiries, and resolve issues promptly and professionally. Knowledge of maintaining a clean, organized, and welcoming lobby environment. Ability to handle multiple responsibilities efficiently, adapting to various tasks as needed. Strong communication skills for interacting with patients, visitors, and hospital staff, providing clear and accurate information. High energy level, pleasant and excellent customer service skills required. A positive attitude and ability to build positive relationships with volunteers, staff, patients and visitors are essential. Must be able to walk to various locations within the hospital to locate wheelchairs belonging to the Hospitality department and assist guests with wayfinding.
WORKING CONDITIONS - ADA INFORMATION
Physical demands include, but are not limited to extended periods of standing and walking, both inside and outside the hospital, occasional deliveries throughout the facility and occasional lifting of materials. Working conditions may not provide outside light, and temperature is kept at a medium level. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs, or technological developments). Primary indoor office setting with comfortable conditions. Occasional hours in the evening and weekends for special projects and promotions.
