What are the responsibilities and job description for the HOSPITALITY SERVICES ATTENDANT, HOSPITALITY SERVICES position at South Georgia Medical Center?
Description
Location: Main Campus
Department: HOSPITALITY SERVICES
Schedule: Full Time, Varied Hours/Shift, 7 am-1:30 pm Monday-Friday
POSITION SUMMARY
The Hospitality Services Attendant takes ownership for the guest’s first impression of SGMC Health Main Campus. Responsibilities include anticipating guests needs and providing exceptional service to patients and visitors upon arrival and departure from SGMC Health Main Campus including providing wayfinding assistance, assisting customers to and from their vehicles, maintaining wheelchair inventory , assisting patients in wheelchairs if needed, and driving the hospitality cart to pick up patients at their vehicles and transporting them to and from SGMC Main Campus entry ways and exits as required. Hospitality Services Attendant will also provide valet services as needed at Emergency and Pearlman Cancer Center entrances. Other duties as assigned.
EDUCATION
The Hospitality Services Attendant must be a high school graduate or hold an equivalent qualification. A valid Georgia Driver’s License is required for this position.
EXPERIENCE
The candidate should have at least one year of work experience, preferably in a customer service role.
KNOWLEDGE, SKILLS, AND ABILITIES
The ideal candidate must be friendly, outgoing, and thrive in a customer service-oriented environment. They must have excellent verbal communication skills and a clean MVR with a valid license. They must be able to assist patients who require assistance to and from their vehicles and must maintain a professional appearance at all times. Strong interpersonal skills are essential, as the candidate must demonstrate the ability to establish and maintain effective working relationships. Additionally, the candidate must possess strong communication skills, enabling effective interaction with patients, employees, and families. The ability to work in a high-stress environment is also crucial for success in this role.
WORKING CONDITIONS - ADA INFORMATION
The role requires the ability to tolerate working outdoors in various weather conditions, including rain, snow, sun, and both hot and cold temperatures. Additionally, the candidate must have the capability to lift up to 20 pounds as part of the job's physical demands.
