What are the responsibilities and job description for the Billing Analyst position at SGS Consulting?
Job Details
Description:
o Customer Service Levels: Shawn explained that there are two levels of customer service: a tier one call center based in Florida, which is a third-party vendor, and a tier two team that handles escalated issues. The position being discussed is for the tier two team, which primarily works on cases in Salesforce related to billing and other issues.
o Customer Service Structure: Shawn detailed the two levels of customer service: a tier one call center in Florida managed by a third-party vendor, and a tier two team that handles escalated issues. The tier two team works on cases in Salesforce, primarily related to billing and other issues.
o Role of Tier Two: The tier two team acts as an intermediary between the customer, the company, and potentially the utility. They handle cases escalated from tier one, working remotely most of the time, with one day a week in the office.
o Job Requirements: Shawn emphasized the need for candidates to be self-starters with attention to detail, as the role involves working independently on cases from home, except for one day a week in the office.
- Required Skills and Experience:
o Essential Skills: Shawn highlighted that a background in customer service is crucial for the role. Experience with order to cash systems, Salesforce, and the energy market would be advantageous.
o Technical Skills: Shawn mentioned that basic Excel skills are necessary, and familiarity with Salesforce and order to cash systems is beneficial. Knowledge of the energy market is also a plus.
o Time Management: Strong time management skills are important for the role, as the position requires managing and executing cases independently.
- Work Environment and Schedule: Shawn and Kathryn clarified that the role is primarily remote, with one day a week in the office. The preferred office location is near Houston, but candidates can work from any Constellation office. The work hours are 8:00 to 5:00, adjusted to the local time zone of the office location.
- Experience and Education Requirements: Shawn addressed questions about the experience and education requirements for the position. There is no specific minimum years of experience or degree required; experience is preferred over education.
