What are the responsibilities and job description for the Customer Service Representative position at SGS Consulting?
Job Overview
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Responsibilities
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Handle and resolve customer complaints promptly and professionally
- Perform data entry tasks accurately and efficiently
- Make outbound calls to follow up with customers or confirm appointments
- Assist with cash handling transactions when necessary
Requirements
- Previous experience in customer service or a related field
- Strong communication skills to effectively interact with customers
- Ability to analyze and solve problems efficiently
- Proficiency in office software applications for data entry tasks
- Bilingual proficiency is a plus
- Experience in outbound calling is beneficial
Job Type: Contract
Pay: $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
- Morning shift
Location:
- Pittsburgh, PA (Required)
Ability to Commute:
- Pittsburgh, PA (Preferred)
Work Location: Remote
Salary : $22
