POSITION SUMMARY
The Client Specialist is the key provider of customer care acting as liaison between clients and our technical laboratory staff. In this position you will provide our clients with outstanding customer service using excellent communications skills and automated information systems. Must be able to analyze the customers needs setup accounts ensure correct analysis is performed and transmit the final report of analysis with necessary training.
REPORTING LINE :
- Directly reports to : Client Service Manager or Laboratory Manager
JOB FUNCTIONS
Communicate with clients answering or routing questions as appropriate and liaison between client and technical laboratory staff.Set up new client accounts in the LIMS and in conjunction with Accounting Department; periodically updating client account information as needed.Receive and log submitted testing samples identifying sample priority verifying sample information noting special requests and instructions. This includes routine daily samples special projects and retrieving samples for retesting or additional tests as requested.Track tests for timely completion and assure clients receive results on timely basis.Issue reports certificates certificate revisions and document accordingly to meet client needs and within SGS guidelines.Transfer laboratory test information from LIMS to Accounting for invoicing after verifying for accuracy.Proactively initiate sales with current or prospective clients that contact the laboratory for expanding current testing activities or developing testing solutions for the clients needs.Train and convert clients to usage of website for results and information.Inform management staff of all customer concerns.Maintain records files and related to duties.Ensure quality and confidentiality of client and company information and take an active role in updating Quality System.Maintain quality protocols for testing area and implement preventative practices.Assist in other areas of the company as needed.Promote responsibility good work habits a positive work environment and improving customer service.At all times comply with SGS Code of Integrity and Professional Conduct.LEADERSHIP / SUPERVISORY RESPONSIBILITIES
Provides guidance and / or leadership to others including indirect reports peers or managers NoPlease provide examples of supervisory responsibilitiesHas hiring and terminating responsibilities NoSupervises others NoNumber of employees directly reportingQualifications :
EDUCATION AND EXPERIENCE
High school diploma or equivalent required college degree preferred. Required02 years experience in a customer service support preferably in an agriculture testing laboratory RequiredLICENSES / CERTIFICATIONS
n / aKNOWLEDGE / SKILLS / ABILITIES
Must be detailoriented well organized and able to work independently and as part of an effective team.Excellent communications skills required at the local level with personnel and clients and with SGS management.Must be able to work in a fast paced environment.Strong administrative analytical and problem solving skills required.Ability to handle a variety of projects effectively efficiently and with confidentiality.ADDITIONAL KSAS
Proficiency in Microsoft Office to include Word Excel PowerPointEQUIPMENT
This job operates in a professional laboratory environment. This role routinely uses standard office equipment such as computers and phones but also laboratory equipment including balances shakers extractors hoods chromatographs mass spectrometers etcPHYSICAL DEMANDS OF THE JOB
Stand NeverMove or traverse NeverSit NeverUse hands NeverReach with hands and arms NeverClimb or balance NeverStoop kneel crouch or crawl NeverTalk / hear NeverTaste / Smell NeverLift / carry / push or pull NeverWet or humid (nonweather) conditions OccasionalWork near moving mechanical pats OccasionalWork in high precarious places NeverFumes or airborne particles OccasionalToxic or caustic chemicals OccasionalOutdoor weather conditions NeverExtreme cold (nonweather) NeverExtreme heat (nonweather) NeverRisk of electrical shock NeverWork with explosives NeverRisk of radiation NeverVibration NeverBiohazard NeverNOISE LEVEL
Loud (examples : metal can manufacture department large earthmoving equipment)VISION REQUIREMENT
No Special Vision RequirementClose Vision (clear vision at 20 inches / 50 centimeters or less)Distance Vision (clear vision at 20 feet / 6 meters or more)Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given post)Depth Perception (threedimensional vision ability to judge distance and threedimensional relationship)Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)Ability to see colorAUDITORY REQUIREMENTS
No special auditory requirementsIND123
Additional Information :
SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race color religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skills and / or abilities required.
This job description should not be construed as an exhaustive statement of duties responsibilities or requirements but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.
If you are applying for a position within the United States and you have difficulty completing the online employment application because of a disability please callfor assistance and leave a message. You will receive a call back. Please note this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability
All your information will be kept confidential according to EEO guidelines
Remote Work : Employment Type :
Fulltime
Key Skills
Healthcare Attorney,General Insurance,Attorney At Law,Core Banking,Import & Export,Airlines
Vacancy : 1
