What are the responsibilities and job description for the Technical Manager, North America position at SGS?
Company Description
SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,700 laboratories and business facilities across 119 countries, supported by a team of 99,250 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, safety and compliance.
Our brand promise, when you need to be sure, underscores our commitment to reliability, integrity and trust — enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.
SGS is publicly traded on the SIX Swiss Exchange under the ticker symbol SGSN (ISIN CH0002497458, Reuters SGSN.S, Bloomberg SGSN:SW).
Job Description
Please note - Candidates can be based at any lab location throughout the North American EHS laboratory network. There is a 25% travel component attached to this opportunity.
We are looking for a Technical Manager to join our North American Technical Services team. The Technical Manager, North America is responsible for continuous technical improvement to ensure that new and existing methodologies are meeting the market requirements through routine review and development of existing procedures to improve the quality, efficiency, and productivity. The Technical Manager, North America provides functional support as a member of the SGS Environment, Health & Safety conventional network and will report to the Senior Director, Technical Services, North America.
Job Functions
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.
SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,700 laboratories and business facilities across 119 countries, supported by a team of 99,250 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, safety and compliance.
Our brand promise, when you need to be sure, underscores our commitment to reliability, integrity and trust — enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.
SGS is publicly traded on the SIX Swiss Exchange under the ticker symbol SGSN (ISIN CH0002497458, Reuters SGSN.S, Bloomberg SGSN:SW).
Job Description
Please note - Candidates can be based at any lab location throughout the North American EHS laboratory network. There is a 25% travel component attached to this opportunity.
We are looking for a Technical Manager to join our North American Technical Services team. The Technical Manager, North America is responsible for continuous technical improvement to ensure that new and existing methodologies are meeting the market requirements through routine review and development of existing procedures to improve the quality, efficiency, and productivity. The Technical Manager, North America provides functional support as a member of the SGS Environment, Health & Safety conventional network and will report to the Senior Director, Technical Services, North America.
Job Functions
- Develop and validate methods, work instructions, & training for laboratory personnel
- Provides technical interpretation of client requirements at an expert level
- Researches and independently develops solutions for non-routine inquiries
- Assists as necessary in the preparation of price quotations, project proposals, and tender documents in a timely fashion that meets deadlines for non-routine inquires
- Works with department supervisors to continuously improve lab technical capabilities and services
- Approves or performs method modification, development, and validation
- Provides technical direction to client services
- Provides leadership and training to laboratory personnel to continuously improve quality control, quality assurance, laboratory services, and customer satisfaction
- Liaises with the Operations Manager, Laboratory Supervisors, and Client Services in response to complaints involving technical aspects including non-conformances, as well as participate in internal audits
- Technical Managers may report opinions, interpretations, evaluate and approve data for release in the final report to the customer
- May be required to provide technical presentations to clients
- Operates to the highest standards of ethics, in accordance with the SGS standards of ethics and Integrity
- May be assigned special or related ad hoc projects from time to time within the company
- Provides mentorship to Laboratory Personnel
- Provides technical guidance and support to the Management team as required for problems relating to current analytical methods
- Facilitates the assurance that quality standards are being used and the most effective methods are being carried out for the analysis
- From literature research and ongoing training, to work with the Management Team in staying updated on any changes in technology and methodology that may affect the business interests of the company
- Directs technical investigation to resolve client complaints where necessary
- Evaluates new equipment and efficiency gains of any new method development
- Actively participates in training and development opportunities
- Follows all company health, safety, and environmental policies
- A University degree in a Science related program with a strong preference in Environmental Services or a related field
- Minimum 5 years experience in an environmental laboratory environment
- Demonstrated a high degree of skill and knowledge in several specialized technologies related to Environmental Services (Wet Chemistry, Gas & Liquid Chromatography, ICP, ICP-MS, ARD, Sample Reception, and Microbiology)
- Superior organizational, communication, and interpersonal skills are essential
- Must be accountable, self-motivated; provide team leadership and motivation towards a common goal
- Must be creative, innovative, and task orientated
- Able to coordinate and motivate a team towards a common goal
- Able to work with technical, sales, and management staff
- Is innovative with a systematic approach to problem-solving
- Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment
- Demonstrates excellent verbal and written communication skills including grammar and composition
- Ability to work well with others & independently
- Proven time management skills and strong attention to detail
- Works well under pressure
- Proficient in using various types of computer software (Word, Excel. PowerPoint, Outlook, LIMS)
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.
