What are the responsibilities and job description for the Assistant Director, IT position at SH Hotels & Resorts?
Grow with us...
Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
If you live for those signature sighs of relief you hear whenever you show up, this is your calling. We’re currently seeking an Assistant Director of IT . You’ll be responsible for daily support of all IT systems requests/tickets, from internal platforms to network maintenance supporting the entire hotel team. You’ll also respond promptly to guests’ inquiries and questions, so we need someone who’s really nice, quick, and enjoy being the superhero in the room. It's a tough job, but someone out there loves doing it, which is precisely what we're looking for.
Inside tip: There is room for growth with us in this demanding role.
About You...
Passionate about technology and a minimum of 3 years of similar work experience.
A post-secondary diploma, degree or prior hospitality experience would be a plus.
Advanced knowledgeable of information systems operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
Excels at communication, both verbal and written.
Is flexible and willing to meet the demands of a 24-hour operation
Ability to handle multiple ongoing projects/initiatives at one time
Excellent organizational and time management skills with a focus on delivery, responsiveness, ownership and accountability.
Key Responsibilities
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
SH Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
SH Hotels & Resorts is an Equal Opportunity Employer
Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
If you live for those signature sighs of relief you hear whenever you show up, this is your calling. We’re currently seeking an Assistant Director of IT . You’ll be responsible for daily support of all IT systems requests/tickets, from internal platforms to network maintenance supporting the entire hotel team. You’ll also respond promptly to guests’ inquiries and questions, so we need someone who’s really nice, quick, and enjoy being the superhero in the room. It's a tough job, but someone out there loves doing it, which is precisely what we're looking for.
Inside tip: There is room for growth with us in this demanding role.
About You...
Passionate about technology and a minimum of 3 years of similar work experience.
A post-secondary diploma, degree or prior hospitality experience would be a plus.
Advanced knowledgeable of information systems operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
Excels at communication, both verbal and written.
Is flexible and willing to meet the demands of a 24-hour operation
Ability to handle multiple ongoing projects/initiatives at one time
Excellent organizational and time management skills with a focus on delivery, responsiveness, ownership and accountability.
Key Responsibilities
- Provide technical support to end-users, addressing hardware, software, and network issues.
- Install, configure, and maintain computer hardware, peripherals, and software applications.
- Troubleshoot network connectivity issues, ensuring a stable and secure environment.
- Perform routine system maintenance and updates for both hardware and software.
- Ensure that all company devices, such as laptops, servers, workstations, Mobile devices have all security end point software installed and are update to date.
- Monitor and respond to help desk tickets in line with Corporate SLA guidelines.
- Document system configurations, procedures, and updates as needed.
- Provide technical support for Hotel’s Guests and assist with guest facing technology issues.
- Assist in the setup and support of IT infrastructure for Hotel’s events, meetings, or presentations.
- Ensure that IT systems and processes comply with PCI-DSS standards, including securing cardholder data, encryption protocols, and access controls
- Ensure data security and compliance with the SH Group IT policies and procedures.
- Participate in IT project implementations, system upgrades, and migrations.
- Perform Quality IT applications audits.
- Collaborate with the Corporate IT team and operations teams to maintain and improve system performance.
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
SH Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
SH Hotels & Resorts is an Equal Opportunity Employer
