What are the responsibilities and job description for the Help Desk Agent position at Shabby Fabrics?
About Shabby Fabrics
">As a leading online retailer in the quilting industry, Shabby Fabrics is committed to delivering exceptional customer experiences through innovative designs, original art, and cutting-edge technology.
Job Description
">We are seeking a highly skilled Customer Care Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service via phone, email, chat, and text.
Responsibilities
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• Build strong relationships with customers to provide personalized support.
• Respond promptly to phone calls and emails, ensuring prompt resolution of customer inquiries.
• Process phone orders accurately and efficiently, suggesting relevant products based on customer needs.
• Utilize active listening and effective communication skills to meet customer needs, answer questions, and resolve any concerns or complaints.
• Collaborate with operations and order fulfillment teams during slower call times.
• Perform additional duties as assigned.
Essential Skills and Qualifications
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• Excellent verbal and written communication skills.
• Strong arithmetic and computation skills, particularly in measurements (yards, inches).
• Excellent organizational skills and attention to detail.
• Strong problem-solving skills.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Office Suite.
Benefits and Compensation
">Our comprehensive compensation package includes health insurance, dental, vision, paid time off, 401K with a generous match, paid holidays, employee discounts, and paid breaks.
