Office Manager

Shady Acres Pet Ranch in Round Rock, TX is currently seeking to hire an office manager who has a desire to work and interact with pets in a fun, engaging work environment.

Located on 3 beautiful acres of Brushy Creek frontage, under the cool shade of 100 year old oak trees… This is a boarding facility unlike anything you’ve seen before.

Our mission is to delight our customers by providing a healthy, safe, and loving, home away from home, for every dog. Our company values are: Safety, Relationships, Loving Care, Excellence, Quality, and Integrity. We focus on quality of care for our four legged friends and building long lasting relationships with our clients, who we feel are part of our family.

We proudly employ a team of A PLAYERS. Are you one?

• Never late to work
• Thrives under pressure
• Likes to give and receive feedback
• Team player, but can confidently work alone
• Able to be physically active from beginning to end of shift
• Can work without their cellphone
• Can work some weekends/holidays
• Likes to have FUN while they work!
• Multitasker
• Detail oriented
• Caring
• Dog lover
• Thinks that complaining, negativity, and drama are the worst sounds on earth
• Amazing attitude
• Communicates clearly and honestly
• Can lift 50 pounds

Why do we come to work each day?

Our Purpose is to provide a safe, fun, and interactive experience for the dogs in our community. We create a family atmosphere and deliver peace of mind.

Our Values

• We are dedicated to providing quality customer service.

• We provide exceptional care for our dogs in a clean safe environment.

• We communicate openly and honestly.

• We are dedicated to each other's personal growth and education.

• We celebrate accomplishments and reward A players.

• We allow everyone an equal opportunity to succeed.

• We have fun while we work.

• We treat each other with respect.

• We are open to and supportive of change and continuing improvement.

• We are a profitable and fiscally responsible company.

• We work through support and cooperation.

• We support a balance between work and home.

• We drive our Energy Bus with purpose, gratitude, and enthusiasm.

• We feed our positive dog.

• We do not participate in negativity, gossip, or mindless complaining.

If you are an A player, will support our purpose, and will live our values every single day, please continue with this application

Job Description:

We are currently seeking a dedicated and experienced Office Maanger Manager to join our team at Shady Acres Pet Ranch Pet Ranch. Reporting directly to the General Manager, you will play a vital role in overseeing the daily operations of the facility and ensuring the highest standards of customer service are maintained. Your responsibilities will include supervising staff, ensuring the well-being of pets, and maintaining a positive customer experience.

1. Staff Supervision:

• Supervise and provide guidance to a team of pet care attendants, ensuring they adhere to Shady Acres Pet Ranch Pet Ranch's protocols and standards.
• Train new staff members on pet care procedures, safety protocols, and customer service practices.
• Schedule and assign duties to staff, ensuring appropriate coverage for all areas of the facility.
• Conduct regular performance evaluations and provide constructive feedback to enhance staff performance and development.

2. Customer Service:

• Maintain a welcoming and professional atmosphere for customers and pet owners, providing excellent customer service.
• Address customer inquiries, concerns, and complaints in a timely and courteous manner.
• Assist in the resolution of customer issues and ensure a positive customer experience throughout their pet's stay.
• Collaborate with the General Manager on implementing customer service strategies to enhance client satisfaction and loyalty.
• Answer the phone and make appointments.
• Give tours
• Check in/out boarders, daycare, and grooms.
• Answer questions about fees and policies.
• Call Veterinary clinics for vaccination information.
• Call clients to remind them about appointments.
• Helping pet owners with their pets.
• Recording pet feeding, medication, elimination and behavior
• Providing pets with TLC
• Housekeeping duties throughout the facility

3. Administrative Tasks:

• Assist in maintaining accurate records of pet information, including medical records, feeding schedules, and special instructions.
• Help manage inventory and supplies, ensuring an adequate stock of pet care essentials.
• Collaborate with the General Manager on administrative tasks such as scheduling, payroll, and staff communication.

4. Facility Maintenance and Safety:

• Collaborate with the General Manager to ensure a clean, safe, and well-maintained environment for pets and customers.
• Monitor and report any maintenance or repair needs to the General Manager promptly.
• Ensure compliance with health and safety regulations, as well as Shady Acres Pet Ranch Pet Ranch's policies and procedures.

5. Essential Leadership Traits

We are seeking a candidate who not only excels in their professional skills but also embodies exceptional leadership qualities. The ideal candidate should demonstrate:

• Proven Leadership Experience: Evidence of successfully leading teams or projects, showcasing your ability to inspire, motivate, and guide others towards achieving collective goals.
• Strong Communication Skills: An adept communicator, capable of effectively articulating ideas, listening actively, and fostering an environment of open dialogue.
• Emotional Intelligence: High emotional intelligence, with the ability to understand, empathize, and connect with team members, nurturing a positive and inclusive workplace culture.
• Decision-Making Abilities: A track record of making informed, ethical, and impactful decisions, even under pressure.
• Adaptability and Vision: The capacity to adapt to changing circumstances, maintain a positive attitude in challenging situations, and align team efforts with the organization’s vision.
• Mentoring and Development Skills: A commitment to the growth and development of team members, through mentoring, coaching, and providing constructive feedback.

Requirements:

Previous experience in a supervisory role within the pet care industry or a similar field.

In-depth knowledge of customer service best practices.

Strong leadership and interpersonal skills to effectively manage a team.

Excellent organizational and multitasking abilities.

Customer-oriented mindset with a commitment to providing exceptional service.

Ability to handle and resolve customer concerns and complaints professionally.

Knowledge of administrative tasks and proficiency in relevant software applications.

Flexibility to work evenings, weekends, and holidays as required.

This job description outlines the general responsibilities and requirements for the Office Manager position at Shady Acres Pet Ranch Pet Ranch. Duties may vary based on the specific needs of the facility and may require additional tasks not listed above.

Beginning pay is $20-$25 per hour depending on experience and energy brought to the workplace. This rate will be communicated along with other factors enhancing pay during the process.

This position is for 35-40 hours per week.

Benefits:

• Free and Discounted Services
• Paid Time Off
• 401K with Company Matching
• Health, Dental, and Vision Insurance
• Employer Paid Pet Care Certifications

Applicants must be:

• A Customer Service Rockstar
• Responsible, Punctual and Dependable. Little or no absenteeism is extremely important.
• Available to work Weekends and Holidays
• A strong Team Player
• An excellent communicator
• Positive and Energetic

Job Type: Part-time

Pay: $20.00 - $25.00 per hour

Expected hours: 35-40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends