What are the responsibilities and job description for the Receptionist position at Shaheen Automotive Group?
Shaheen Chevrolet is looking for a part-time receptionist!
Seeking a friendly, motivated, customer service oriented individual to join our growing team! The ideal candidate should have excellent customer service skills, the ability to excel in a fast paced environment and work well under pressure (incoming phone calls, guests entering lobby, etc.) and multi-task.
Hours
Monday, Wednesday, & Thursday - 2pm - 7pm
One Saturday per month - 9am - 3pm
What We Offer
401K plan with employer match
Job stability & growth opportunities (we promote from within)
Employee discounts on vehicles, parts and service
Family owned and operated
Centrally located
Paid time off
Intercepts and routes incoming calls, takes thorough messages, and provides basic information to callers in a courteous and professional manner.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
The principal responsibilities of this position is to receive callers by telephone
or in person in a businesslike, timely and professional manner.
This person must be sensitive to customer concerns and project a helpful
nature.
Operates a multi-line phone system.
Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone.
Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding.
Takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested, and delivers to appropriate party in a timely manner.
Screens incoming calls as requested by managers.
Develops knowledge of basic dealership information in order to respond to callers who have general inquiries.
Notifies telephone company maintenance department of any problems with the phone system.
Updates and distributes dealership phone directory as needed.
Performs clerical duties as assigned.
Maintains professional appearance and neat work area.
MARGINAL DUTIES include the following. Other duties may be assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION And/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Seeking a friendly, motivated, customer service oriented individual to join our growing team! The ideal candidate should have excellent customer service skills, the ability to excel in a fast paced environment and work well under pressure (incoming phone calls, guests entering lobby, etc.) and multi-task.
Hours
Monday, Wednesday, & Thursday - 2pm - 7pm
One Saturday per month - 9am - 3pm
What We Offer
401K plan with employer match
Job stability & growth opportunities (we promote from within)
Employee discounts on vehicles, parts and service
Family owned and operated
Centrally located
Paid time off
- and many other employee perks such as company sponsored family outings, baseball games, holiday party and luncheons!
Intercepts and routes incoming calls, takes thorough messages, and provides basic information to callers in a courteous and professional manner.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
The principal responsibilities of this position is to receive callers by telephone
or in person in a businesslike, timely and professional manner.
This person must be sensitive to customer concerns and project a helpful
nature.
Operates a multi-line phone system.
Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone.
Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding.
Takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested, and delivers to appropriate party in a timely manner.
Screens incoming calls as requested by managers.
Develops knowledge of basic dealership information in order to respond to callers who have general inquiries.
Notifies telephone company maintenance department of any problems with the phone system.
Updates and distributes dealership phone directory as needed.
Performs clerical duties as assigned.
Maintains professional appearance and neat work area.
MARGINAL DUTIES include the following. Other duties may be assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION And/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.