Receptionist Part-time

Shaheen Chevrolet is looking to fill a part-time Receptionist position!

Seeking an outgoing, dependable, customer service oriented individual to join our growing team! The ideal candidate should have excellent customer service skills, the ability to excel in a fast paced environment and work well under pressure (incoming phone calls, guest entering lobby, etc.) and multi-task.

What We Offer

• Competitive pay

• 401K plan with employer match

• Job stability & growth opportunities (we promote from within every chance we get)

• Employee discounts on vehicles, parts and service (including oil changes!)

• Family owned and operated - Community trusted

• Centrally located

• Paid training & sick pay

...and many other employee perks!

Schedule

Monday - Thursday 3PM - 7PM

ONE Saturday per month 9AM - 3PM

This is an on-site position and requires business casual attire.

You will have the opportunity to work in both our Chevrolet and Cadillac buildings, which are located on the same campus in South Lansing.

Job Title: Receptionist and Telephone Switchboard Operator

SUMMARY

Intercepts and routes incoming calls, takes thorough messages, and provides basic information to callers in a courteous and professional manner.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

The principal responsibilities of this position is to receive callers by telephone

or in person in a businesslike, timely and professional manner.

This person must be sensitive to customer concerns and project a helpful

nature.

Operates a multi-line phone system.

Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone.

Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding.

Takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested, and delivers to appropriate party in a timely manner.

Screens incoming calls as requested by managers.

Develops knowledge of basic dealership information in order to respond to callers who have general inquiries.

Notifies telephone company maintenance department of any problems with the phone system.

Updates and distributes dealership phone directory as needed.

Performs clerical duties as assigned.

Maintains professional appearance and neat work area.

MARGINAL DUTIES include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.