What are the responsibilities and job description for the Sales BDC Representative position at Shaheen Chevrolet?
Join Our Family-Owned Dealership Sales BDC Representative Wanted!
Are you a people person with a knack for communication? Our busy, family-owned dealership is looking for a Sales Business Development Center (BDC) Representative to connect with customers, schedule appointments, and help drive our sales and service success!
What Youll Do:
- Answer customer inquiries via phone, text, email & social media
- Schedule appointments and follow up with leads
- Conduct sales & service marketing campaigns
- Maintain accurate CRM records & support dealership promotions
- Be a key part of our customer-first approach!
What You Bring:
- Strong communication & organizational skills
- Ability to work in a fast-paced environment
- Basic computer skills & comfort with phone interactions
- A positive attitude & a passion for customer service
Why Join Us?
We're a tight-knit team that values hard work, dedication, and a family-friendly atmosphere. If youre looking for a fast-paced, rewarding role with room to grow, wed love to meet you!
- Medical, Dental, Vision, Disability, & Life insurance *Benefits START on the first day of the month following 30 days of employment - no long wait to get insured!*
- 401K plan with employer match
- Paid time off, including sick, vacation, & holiday
- Job stability & growth opportunities (we promote from within)
- Employee discounts on vehicles, parts and service
- Family owned and operated
Apply today and start your career with us!
SUMMARY: This position answers directly to the Business Development Center Manager (BDC) while resolving various customer sales inquiries, conducting sales or service related marketing campaigns, receiving incoming phone calls, scheduling appointments. BDC Representative may be assigned duties related to either Sales, Service or the Parts Department depending training path.
ESSENTIAL DUTIES include the following:
Communicate with BDC customers and prospects via phone, internet, text message, in person and social networking sites.
Conduct telemarketing and internet related sales/service campaigns.
Schedule appointments for prospects through BDC Manager.
Meet and exceed daily goals and objectives.
Maintain accurate records of daily activities.
Make comprehensive notes in the dealership CRM reflecting all customer/prospect communications.
Maintain working knowledge of all dealership products and services.
Check e-mail frequently and provide a quality lead response immediately.
Deliver messages intended for other departments promptly.
Coordinate internet promotions with other dealership sales promotions and advertising.
Maintain an ongoing customer database to capture repeat business.
Know and understands the federal, state, and local laws which govern retail automobile sales.
Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
Attend product and sales training as requested by the BDC Manager.
Attend sales meetings.
Maintain professional appearance.
MARGINAL DUTIES: Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily; must be comfortable working in front of a computer or on the phone; must be able to work with scripts and defined processes. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.
