What are the responsibilities and job description for the Hospitality Team Lead position at Shake Shack?
Experience the difference at Shake Shack, where hospitality meets excellence
We're committed to standing for something good in all that we do, from our teams to our neighborhoods. As one of the fastest-growing hospitality brands, we're passionate about crafting unforgettable experiences for our guests. With endless opportunities for growth and development, you'll have the chance to make a lasting impact on our business, restaurants, and communities.
As a member of the #ShackFam, you'll enjoy hands-on mentorship, comprehensive training, and career advancement opportunities, all within a fun and inclusive work environment.
Key Responsibilities:
- Oversee daily restaurant operations to ensure superior service and guest satisfaction
- Train team members on all aspects of Shack operations
- Lead and motivate team members to provide the highest level of hospitality
- Demonstrate leadership with a focus on coaching and achieving excellence
- Develop and implement strategies to promote the brand in the local community through word-of-mouth and events
- Ensure compliance with sanitation and safety regulations
Requirements and Qualifications:
- 2-3 years of restaurant management experience in a high-volume, fast-paced setting
- Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- Ability to lead, coach, and drive excellence at every level
- Understanding of financial aspects of business operations
- Food handler certification, preferred
- Willingness to work flexible hours
Benefits at Shake Shack:
A positive work environment where you can grow and contribute:
- Weekly pay and performance-based bonuses
- Shake Shack meal discounts
- Exclusive corporate discounts for travel, electronics, wellness, leisure activities, and more
- Medical, dental, and vision insurance*
- Employer-paid life and disability insurance*
- 401(k) plan with company match*
- Paid time off*
- Paid parental leave*
- Access to employee assistance program on day one
- Pre-tax commuter and parking benefits
- Flexible spending and dependent care accounts*
- Development and growth opportunities
*Eligibility criteria applies
Come be a part of something good.
