What are the responsibilities and job description for the People Operations Manager position at Shake Shack?
Our secret to leading the way in hospitality? We put our people first!
At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you'll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.
Join us and Be a Part of Something Good.
Job Summary
Reporting directly to the Director of HR Technology and People Insights, the People Operations Manager at Shake Shack oversees a team of HR Technology Coordinators responsible for the delivery and coordination of HR services, systems, information, and support. The Manager will partner with cross-functional teams like benefits, compensation, recruitment, payroll, HR technology, and people insights to provide people-first services and solutions utilizing case management tools. This role requires a meticulous attention to detail to ensure adherence to policies, procedures, confidentiality, and prioritization of our service queue.
Job Responsibilities and Duties
- Leadership and Team Management : Leads, develops, coaches, and retains a team of high-performing, people centered HR Technology Coordinators who support and guide our Team Members with HR inquires and requests.
- Service Excellence : Oversees the management of HR service delivery through the development and continuous monitoring of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Key Risk Indicators (KRIs) to improve on productivity, consistency, and experience.
- Data Security and Privacy : Ensures the HR Operations team adheres to all policies, procedures, and regulations ensuring the privacy, security, and confidentiality of our Team Member's data and services. Assigns and audits Workday HCM security groups.
- Mass Data Management : Drives efficiencies, system health, and increased accuracy, by utilizing automated tools, resources, and analytics skills to perform mass actions in Workday - Mass Operations Management (MOMs) Enterprise Interface Builder (EIBs) and Mass Action Worksheets.
- HR Knowledge Base and Standard Operating Procedures (SOPs) : Leads the continuous documentation processes, quality control, and review processes to ensure HR Knowledge and SOPs are timely, accurate, engaging, and adhere to internal standards.
- Communication : Utilizing Workday and other tools, regularly communicates with all levels of Team members and Leadership at Shake Shack. Ex : Configures announcements, bulletins, scheduled distributions and configurable alerts.
- Reporting & Insights : Working in close partnership with HR technology and people insights teams using dashboards and reports to fulfill routine and legal data requests. Oversees the Workday HCM Internal Control Framework (ICF) to audit key data to ensure accuracy, security, and defect resolution. Leverages tools to measure the effectiveness, engagement, and adoption of HR knowledge assess and system adoption.
- Continuous Improvement : Seeks feedback from Home Office and Operations to identify process improvement and automation opportunities and partners with HR Technology and cross functional teams through implementation and testing to drive results.
Knowledge, Skills, Abilities
Benefits at Shake Shack :
A work environment where you can come as you are, share your ideas, have fun, and work collaboratively :
Pay Range - $98,860.00 - $126,060.00
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About Us
Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built...and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
Salary : $98,860 - $126,060
