What are the responsibilities and job description for the IT Support Technician position at Shambaugh & Son?
Who We Are
Shambaugh & Son L.P., a wholly-owned indirect subsidiary of EMCOR Group, Inc., is a customer-driven, single-source, self-performing construction/engineering firm. We specialize in the Design-Build method of construction resulting in fast-track delivery of the project improvements to our customers. We are one of the largest specialty contractors in the U.S. and the only one with all eight M.E.P (Mechanical, Electrical, Process, Automation, Refrigeration, HVAC, Plumbing, and Fire Protection) design and installation capabilities in-house. We perform more than $1 billion of construction projects per year with over 3,000 employees throughout 50 states from our home office in Fort Wayne, Indiana.
Our success has been driven by our ability to attract and retain dedicated, knowledgeable and seasoned professionals to become part of the Shambaugh team, as we continue to build on our 90 year Shambaugh success story.
At Shambaugh, we recognize people as our most important resource and it is our mission to produce the industry’s highest level of quality services and productivity on every project in order to develop repeat customers, maximize return on investment, and provide professional growth opportunities for people in the organization.
Job Summary
Shambaugh & Son is looking for an IT support Technician in our Fort Wayne, IN office. In this position you will be responsible for providing initial point of contact for employees having IT related issues and escalate, as needed.
Essential Duties and Responsibilities
- Professionally and effectively serve as initial point of contact for the IT Helpdesk and escalate tickets in the system as needed
- Respond to technical support calls, emails, and in-person requests for assistance
- Prioritize work/tickets accordingly and work with other technicians to resolve issues
- Provide hardware, software, and networking support for all levels of the organization
- Provide end user training to employees
- Troubleshoot, diagnose, repair, install, setup, configure, and deploy workstations, printers, switches, setup workstations
- Assist employees with various applications and operating systems
- Communicate technical information to both technical and non-technical users
- Other duties as assigned
Qualifications
- 4 years of proven experience in a helpdesk of IT environment
- Strong team player and able to communicate with co-workers regularly
- Excellent organizational, written, and verbal communication skills
- Knowledge of Windows desktop operating systems
- Knowledge of network cabling and standards
- Possess working knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook
- Ability to lift 40lbs
- Ability to prioritize work accordingly
- Good understanding of common network services and protocols
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal process - it is probably fraudulent.
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
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