Sales and Catering Manager at the Embassy Suites in Richmond, VA

Description

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Join Our Team and Passionately Serve Our Guests!

At Shamin Hotels, we're not just in the hospitality business; we're in the business of creating unforgettable experiences for our guests. As a family-owned and operated company based in Central Virginia, we take pride in providing exceptional service and fostering a welcoming atmosphere for travelers from near and far. If you're someone who thrives on positive interactions and is passionate about making every guest feel valued and appreciated, we want you on our team! For years, we've been dedicated to providing exceptional service to our guests while nurturing the talents and ambitions of our team members. If you're looking for a company where you can build a career, not just a job, Shamin Hotels is the place for you!

Why Should You Work for Shamin Hotels?

• Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!
• Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.
• Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

Position Overview:

The Catering Manager is responsible for overseeing all aspects of catering operations, including sales, event planning, execution, and customer satisfaction. They work closely with clients to understand their catering needs and preferences, coordinate event logistics, and ensure successful delivery of catering services.

Responsibilities:

Sales and Business Development:

• Identify and pursue opportunities to generate catering sales through marketing efforts, networking, and relationship building.
• Meet with potential clients to understand their catering needs, preferences, and budgetary requirements.
• Prepare and present catering proposals, menus, and pricing quotes to clients, negotiating terms and finalizing contracts.

Event Planning and Coordination:

• Work closely with clients to plan and coordinate all aspects of catering events, including menu selection, venue setup, décor, and entertainment.
• Coordinate with internal departments, such as culinary, operations, and logistics, to ensure seamless execution of events.
• Create detailed event timelines, production schedules, and floor plans to guide staff and vendors during setup, service, and breakdown.

Staff Management and Training:

• Recruit, hire, train, and supervise catering staff, including servers, bartenders, chefs, and event coordinators.
• Provide ongoing coaching, performance feedback, and development opportunities to ensure staff members are skilled, motivated, and aligned with the company's objectives.
• Schedule staff assignments, manage labor costs, and maintain adequate staffing levels to meet event demands.

Client Relations and Customer Service:

• Cultivate positive relationships with clients, ensuring their needs are met and expectations are exceeded throughout the catering process.
• Communicate effectively with clients to address any questions, concerns, or changes to event plans promptly and professionally.
• Provide personalized service and attention to detail to enhance the overall customer experience and earn repeat business and referrals.

Financial Management and Reporting:

• Develop and manage catering budgets, forecasts, and financial goals, striving to achieve revenue targets and maximize profitability.
• Monitor catering sales performance, track expenses, and analyze financial reports to identify opportunities for cost savings and revenue growth.
• Implement pricing strategies, promotions, and upselling techniques to drive sales and enhance profitability.

Compliance and Quality Assurance:

• Ensure compliance with all applicable laws, regulations, and licensing requirements related to food safety, sanitation, and alcohol service.
• Maintain high standards of food quality, presentation, and service, conducting regular inspections and audits to uphold company and industry standards.
• Address any issues or concerns related to food safety, sanitation, or service quality promptly and effectively.

About Us:

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Do you know someone who might be interested in working at Shamin Hotels? Receive cash rewards for your referral! See your general manager for details!

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Qualifications

Top Requirements:

• Team Up: Be Golden, Collaborate and Help Others Succeed.
• Own It: Be a role model, Embrace Responsibility and Keep Learning.
• Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Previous experience in catering sales, event planning, or hospitality management, with a strong understanding of catering operations and customer service.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational and project management abilities, with the ability to manage multiple events simultaneously.
• Knowledge of food and beverage trends, menu planning, and culinary techniques.
• Familiarity with catering software, POS systems, and event management tools.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.

Salary : $50,000 - $60,000