FOOD RUNNER @ LAGERHEADS, HILTON GARDEN INN VBO

Full Job Description

Position Title: Food Runner @ Lagerheads Hilton Garden Inn Virginia Beach Oceanfront

Shamin Hotels is an award-winning hospitality organization with over 9000 rooms in 76 hotels. We are recognized as the largest owner and operator throughout Virginia as well as one of the top ten hotel hospitality groups in the country.

We value teamwork, pride of ownership and are passionate about serving our guests with warmth and hospitality.

We are looking for a professional Food Runner to join our team to embrace those values.

Position Overview:

The Food Runner plays a crucial role in the restaurant by ensuring the timely and accurate delivery of food from the kitchen to the customers' tables. They work closely with the kitchen staff and servers to coordinate food orders and maintain high standards of service.

Job Functions:

• Food Delivery:
• Retrieve food orders from the kitchen and deliver them to the appropriate tables in a timely manner.
• Ensure that each dish is accurately presented and matches the customer's order.
• Coordinate with servers to ensure that all items for a table are delivered together.
• Table Maintenance:
• Assist in setting up and clearing tables before and after meal service.
• Ensure that tables are properly set with condiments, utensils, and other necessary items.
• Clear empty plates, glasses, and other used items from tables promptly to maintain a clean and organized dining environment.
• Communication:
• Communicate effectively with kitchen staff, servers, and other restaurant team members to ensure smooth coordination of food orders.
• Relay any special requests or modifications to food orders to the kitchen staff accurately.
• Inform servers or managers of any issues or concerns related to food quality, presentation, or customer satisfaction.
• Customer Service:
• Provide friendly and attentive service to customers, greeting them warmly and answering any questions about the menu or specials.
• Anticipate and respond promptly to customers' needs, ensuring a positive dining experience.
• Handle customer inquiries or requests courteously and professionally.
• Quality Control:
• Inspect food orders before delivery to ensure they meet quality and presentation standards.
• Verify the accuracy of each order against the ticket to prevent errors or discrepancies.
• Notify kitchen staff or management of any quality issues or discrepancies in food orders.
• Safety and Hygiene:
• Adhere to food safety and sanitation guidelines to prevent cross-contamination and ensure food safety.
• Handle food items and serving utensils with care to avoid spills or accidents.
• Maintain cleanliness and organization in the food running area and other work areas.