What are the responsibilities and job description for the Customer Support Specialist position at Shamrock Roofing?
Shamrock Roofing & Construction is a family-owned roofing and construction company headquartered in Kansas City and has been operating since 1977. In the last few years, our business has exploded in the Midwest with additional locations in Nebraska, Iowa, Oklahoma, Texas, and now Arkansas. This growth has allowed us to expand our team and offer more employment opportunities at home and surrounding markets. Although we’ve grown exponentially, we haven’t lost the “family-owned” business feel.
We are now looking to fill a Customer Support Specialist position. This position performs outbound calls to potential and current customers to provide updates and/or other relevant information on behalf of our sales specialists and production team. This position will require working closely with our sales and production teams to ensure accurate, effective and quality communication.
Job Description
- Work the front desk helping with mail, 1:1 customer care
- Helping Repair team with customer service coordinating
- Make outgoing calls to current and/or potential customers to deliver important updates and communication throughout the course of their roofing claims or repairs.
- Serve as Shamrock’s professional representative when dealing with customer communications: via phone, email, etc.
- Possess strong knowledge of our roofing products and services to identify customer needs when communicating with them.
- Document each call as per company and departmental policies and procedures.
- Follow up with current and/or potential customers in a timely manner.
- Apply a positive customer service attitude in interactions with all customers. Be able to establish a positive rapport.
- Be patient and understanding in all customer interactions.
- Communicate effectively and professionally in all forms of communication with internal and external customers.
Compensation & Benefits:
- Full-Time Position
- Monday-Friday 8:00 am to 5:00 pm an hour for lunch
- Medical/Dental/Vision Insurance after 30 days of employment
- PTO accrual after 30 Days of employment
- 401K after 6 months of employment
- Compensation: $15/hour-$18/hour based on experience
Requirements:
- Must be persistent and have a “won't take no for an answer” attitude
- Problem solver
- Working knowledge of G Suite is a plus
- Attention to detail
- Thrive under pressure
- Self Starter
- Quick thinking and adaptability
- A positive “can-do” attitude
- Good with deadlines
#ZR
Salary : $15 - $18
