What are the responsibilities and job description for the Technical Support Analyst position at Shamrock Trading Corporation?
Responsibilities
include but are not limited to :
Provide world-class system and application support to both internal and external customers
Configure and install new systems as well as upgrade and support existing systems
Automate processes, reporting and response when possible
Perform in-depth troubleshooting of technical issues from initial remediation to full root cause analysis
Prevent repeat issues by addressing the root causes
Take initiative in areas of improving our operations and staying educated on the latest relevant IT technologies and methodologies
Partner with other internal technical teams to resolve more advanced issues as necessary
Create documentation that will help team members resolve issues more quickly
Qualifications
BA / BS degree in a technical field or evidence of exceptional ability
1 years in a technical customer and desktop support role
Advanced troubleshooting knowledge and ability
Fundamental knowledge of Office 365 and Active Directory
Well versed in general IT technologies and best practices
Demonstrated ability and passion for learning new technologies and business processes
Must possess strong people skills and the ability to work as a team member, collaborating and partnering with others to address issues
Ability to communicate clearly in English, verbally and in writing, keeping the right people informed of relevant issues as well as understand and execute oral and written instructions
Strong analytical and problem-solving skills are critical for rapid issue response
Ability to think outside of the box to provide workable solutions
Able to adapt to changes in a dynamic work environment
Must have a propensity for knowledge gathering and sharing
Ability to lift and relocate end-user computing devices weighing up to 40 lbs
Demonstrates an understanding of how different functions / businesses in Shamrock are related and impact one another
Experience with ticketing systems, Jira preferred
Exposure to command lines and / or scripting languages
Understanding of basic networking protocols
Benefits Package At Shamrock we hire bright, ambitious people and give them the tools they need to be successful. By investing in training and development, we hope to become a long-term career for employees, where there are always opportunities for advancement. Shamrock also offers a premier set of benefits for employees and their families :
Medical : Fully paid healthcare, dental and vision premiums for employees and eligible dependents
Work-Life Balance : Competitive PTO, paid leave policies and eligibility for work from home opportunities after an introductory period
Financial : Generous company 401(k) contributions and employee stock ownership after one year
Wellness : Onsite gym, jogging trail, and discounted membership to nearby fitness center
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