What are the responsibilities and job description for the Production Print Service position at Shamrock?
Shamrock, a Flex Technology Group company, is looking for a Production Print Service Technician to bring their copier/printer service experience to delight our customers. A minimum of 5 years of Production Print service is recommended. In this role, the Production Print Service Technician is responsible for the timely and cost-effective maintenance and repair of Production Print equipment and for promoting and maintaining a high level of customer satisfaction with our service and products. The pay range for this role is $30-$45.00 an hour.
What you will do:
- Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
- Troubleshoot and fix Production copiers/printers for an assigned geographic area of customers.
- Communicate and interact with Production customers, field service, sales, management, and administration in a way that is courteous, positive, and professional.
- Complete all administrative aspects of the job on time and error-free
- Provide accurate feedback with call-class information, part usage reporting, and customer meter readings.
- Set up and installation of Production Equipment at customers' sites.
- Nights and Weekend 'on call' status may be requested.
What we're looking for:
- Experience with the following manufactures' Production lines: Konica, Ricoh, Canon.
- Mechanical and electrical aptitude and demonstrated skills.
- Knowledge of basic networking.
- 5-10 years of Production Printer experience required.
- Possess excellent customer service and communication skills.
- High School Diploma or GED. Electronics or Computer associate degree preferred.
- Ability to lift and carry 50 pounds. Pull, lift, reach, and transport equipment parts and boxes.
- Must be at least 21 years of age, with a valid driver's license, and have a reliable vehicle with a clean driving record.
The Flex Technology Group of companies are committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate based on race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran status, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.
Salary : $30 - $45
