What are the responsibilities and job description for the Front Desk Agent | Norwalk Residence Inn position at Shaner Hotels?
ABOUT THE TEAM
Shaner Hotels has an amazing opportunity at our Residence Inn Norwalk located in beautiful downtown Norwalk. This 102-room modern Residence Inn is just a short walking distance from the trendy SoNo, which is filled with many dining, shopping, and entertainment opportunities for our guests.
ABOUT US
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
JOB DESCRIPTION
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies / procedures.
- Generate, print, and distribute daily reports to designated departments / personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Other duties as assigned.
Responsibilities
Provide superior guest services including check-in / check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
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