The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for seasonal workers. Are you looking for a rewarding seasonal job? We're hiring enthusiastic and hardworking individuals to join our team starting mid-March! Whether you're looking for a great way to earn extra income, gain hands-on experience, or work in a fun and fast-paced environment, we have the perfect opportunity for you.

JOB OVERVIEW:

Set up, tend and breakdown banquet bars according to standard policies and procedures in a safe, efficient manner.

REPORTS TO: Banquet Manager

ESSENTIAL JOB FUNCTIONS:

• Check Banquet Event Orders to determine function, number of guests and type of bar (house, premium, cash, open, etc.)
• Set up portable bar in function area according to standard policies and procedures.
• Make and serve drinks to guests in a friendly, courteous and timely manner following established guidelines, policies and procedures regarding beverages and safety controls are prescribed by the company, the state and the hotel.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Remove all trash and liquor glasses from tables, tablecloths, trash and liquor from function area. Return bar to storeroom.
• Breakdown, clean bar thoroughly; wipe surface areas and empty water in portable bar. Return all equipment and supplies to proper area.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

• High school diploma or equivalent preferred.
• Must be 18 years of age or older.
• Must be able to pass a background check.
• Must have ABLE liquor license.
• Must be able to maintain a professional status through interface with customers.
• Must be able to maintain a professional working relationship with management and co-workers.
• Must be able to work flexible schedules.
• Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
• Must be able to withstand prolonged periods of standing and/or walking.
• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings and serviceware.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
• Ability to operate beverage equipment, e.g., coffee maker.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.

Physical Demands:

While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 50lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.

Work Environment:

Work is generally performed inside. Early mornings, holiday and/or weekend work are required. Extended hours and irregular shifts are required.

PERFORMANCE STANDARDS:

Customer Satisfaction:

• Serve as a guest relations ambassador, delivering exceptional service every moment of the day.
• Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances.
• Strive to create memorable guest experiences, maintaining Shangri-La's high service standards.

Work Habits:

• Follow established work procedures and policies, maintaining punctuality and reliable attendance.
• Adapt to changes in the work environment with a positive attitude.
• Approach problem-solving proactively, seeking assistance when needed and continuously improving skills.

Safety & Security:

• Adhere to Shangri-La's safety and security policies, including key controls and proper handling of chemicals.
• Exercise care when lifting heavy objects and promptly report any safety concerns or hazards.
• Ensure compliance with emergency procedures to maintain a secure environment for guests and associates.

ADDITIONAL INFORMATION:

This job description provides an overview of the key responsibilities and expectations for the Banquet Bartender. It is not an exhaustive list of duties. Additional job-related tasks may be assigned as needed.