Demo

Banquet Manager

Shangri-La
Afton, OK Full Time
POSTED ON 2/24/2025
AVAILABLE BEFORE 5/21/2025

Job Description

Job Description

JOB OVERVIEW :

Under general supervision of the Director of Culinary & Beverage Experience. In coordination with Sales and Director of Catering, the Banquet Manager sets up and executes all aspects of final event preparation for in-house and external banquet events. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

REPORTS TO : Director of Culinary & Beverage Experience

ESSENTIAL JOB FUNCTIONS :

  • Performs all related duties that include but are not limited to moving tables, chairs, stages, serving guest requests as needed.
  • Oversee the management of all catered events including food and beverages, equipment, and staffing.
  • Develops and monitors budget and sales goals related to food and labor costs.
  • Markets and sells catering services to potential internal and external clients; meets and consults with clients to inform them of all services provided, and to establish the catering requirements of the events.
  • Reviews production schedules and events to determine the variety and quantity of foods to prepare.
  • Coordinates with food service and building service personnel for food and beverage requirements, delivery and set-up of events, staffing, etc.
  • Reviews scheduled event requests weekly to determine ordering needs; prepares requests for products and equipment to be ordered.
  • Creates special event menus for a variety of clients.
  • Develops and monitors budgets and sales goals related to food and labor costs; estimates daily and weekly production and inventory food requirements; coordinates inventory needs with menu forecasts.
  • Oversees the supervision of personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
  • Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit.
  • Develops and implements systems and processes to establish and maintain records for the banquet area.
  • Maintains food production records, reports, and department files as required.
  • Maintains good communication with co-workers and maintains a positive and professional work environment.
  • Contributes team effort and accomplishes related results as required.
  • Performs other duties as required.

REQUIRED SKILLS AND ABILITIES :

  • Bachelor's degree and five years' experience in catering or banquet industry, two of which must have been in a managerial capacity; or combination of education and experience.
  • Must be able to obtain an ABLE license.
  • Related experience is preferred but not required.
  • Must be 18 years of age or older.
  • Must be able to pass a background check.
  • Must be able to maintain professional status through interface with customers, management, and co-workers.
  • Must be able to work flexible schedules, including but not limited to extended hours, irregular shifts, evenings, holidays, and / or weekends.
  • Knowledge of dining and food maintenance operations and customer service.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to plan a variety of menus.
  • Organizing and coordinating skills.
  • Records maintenance skills.
  • Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
  • Skill in the use of computers, preferably in a PC, Windows-based operating environment.
  • Ability to foster a cooperative work environment.
  • Knowledge of marketing strategies, processes, and available resources.
  • Knowledge of supplies, equipment, and / or services ordering and inventory control.
  • Employee development and performance management skills.
  • Ability to develop and maintain recordkeeping systems and procedures.
  • Ability to analyze event requests and to assess catering products and equipment requirements.
  • Ability to communicate effectively in the English language, both verbally and in writing with other staff and general public.
  • Ability to service customers in a professional appearance and manner.
  • Ability to follow instructions and work in a stressful and busy environment.
  • Skills in interpersonal and customer relations. Ability to carry out detailed, but uninvolved written and oral instructions
  • Ability to work in hazardous work conditions, such as extreme temperatures, slips and falls on wet or slippery floors, cuts, or burns, normally associated with kitchen work.
  • Physical Demands :

    While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 50lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.

    Work Environment :

    Work is generally performed in kitchen areas, banquet areas (indoors and outdoors), and various food and beverage venues with exposure to heat, fumes and steam. Evening and / or weekend, holiday work may be required. Extended hours and irregular shifts are required.

    Must be able to pass a background check.

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