The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for seasonal workers. Are you looking for a rewarding seasonal job? We're hiring enthusiastic and hardworking individuals to join our team starting mid-March! Whether you're looking for a great way to earn extra income, gain hands-on experience, or work in a fun and fast-paced environment, we have the perfect opportunity for you.

JOB OVERVIEW:

Under the direct supervision of the Pastry Chef, the Barista maintains efficient and courteous food and beverage operations by greeting guests, anticipating guest's needs, providing knowledgeable food and beverage service, and providing consistent professional guest relations with a positive upbeat personality. We Proudly Serve Starbucks criteria is strictly followed with no deviation from recipes. Works efficiently in a team-based environment and must follow Oklahoma Liquor Laws, Shangri-La alcohol training as well as all Shangri-La internal controls, consistently.

REPORTS TO: Pastry Chef

ESSENTIAL JOB FUNCTIONS:

• Adheres to the recipes set by the Starbucks Corp.
• Continues to enhance education on drinks offered.
• Ability to work efficiently always providing expedient service.
• Informs Venue Manager/Lead Barista when product is low, and equipment is not functioning properly.
• Presents menus, answers questions, and makes suggestions regarding food and service to patrons.
• Possesses a strong knowledge of food, spirits, wine, champagne and cocktails.
• Provides a positive and efficient dining experience for guests.
• Provides tray service; large and small trays when needed
• Provides excellent guest service.
• Relays orders to other baristas with strong communication skills
• Tends to guest, responds to any additional requests, and is knowledgeable of the service sequence is properly followed.
• Position requires barista to perform other duties as necessary such as keeps floors and work area clean.
• Takes orders and may be required to prepare non-alcoholic and alcoholic beverages for guests.
• Serves alcohol and non-alcoholic beverages to guests and ensures that legal drinking age is followed and complies with all Oklahoma Liquor Laws and Shangri-la Alcohol controls.
• Computes bills and accepts payments served to guests, must have basic math skills, when necessary.
• Effectively operates and enters orders into the Point of Sale (POS) system with little to no mistakes.
• Responsible for the cleanliness and sanitation of the entire work area.
• Performs any and all other duties as assigned including, but not limited to the following: seating guests, bussing and setting table, and keeping the floor clear of debris.
• Polishes and stocks silverware, glassware, product etc., and prepares for use.
• Complete side work assigned by Venue Manager or Lead Barista.
• Maintains good communication with team members and guests and maintains a positive and professional work environment.
• Maintains proper attendance in accordance with Shangri-la policy.
• Assists in the daily operation of the restaurant in an efficient, cost effective and labor effective manner.
• Assists in the training of new team members.
• Recognizes that each team member is a representative of Shangri-la and is responsible for demonstrating courtesy, respect and sensitivity to the needs of every person (guests and team members).
• Contributes to a team effort and accomplishes related results as required.
• Adheres to all Oklahoma liquor laws and companies' internal controls.
• Serves guests in a responsive, caring, prompt, and courteous manner.
• Must have high energy and motivated personality.
• Ability to operate the POS with efficiency.
• Monitors guests to ensure that they are not intoxicated, and proper procedures are followed if intoxication is observed.
• Knows information regarding all Food and Beverage outlets as well as the Resort and have ability to inform guests when asked.
• Works closely with other departments to ensure seamless delivery of service for our guests.
• Travel between Shangri-La properties may be needed.
• Due to changes and modification in the job from time to time, we require team members to be flexible and assume other responsibilities assigned by management as management sees the necessity; some assignments may not be listed in this description at this time.

REQUIRED SKILLS AND ABILITIES:

• High school diploma or equivalent preferred.
• Related experience in the restaurant field as a server or bartender, must have related experience in upscale dining service setting with point-of-sale experience and alcohol knowledge.
• Must be 18 years of age or older.
• Must be able to pass a background check.
• Must be able to obtain a food handlers permit.
• Must be able to obtain a ABLE liquor license.
• Must be able to maintain a professional status through interface with customers.
• Must be able to maintain a professional working relationship with management and co-workers.
• Must be able to work flexible schedules.
• Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
• Must be able to withstand prolonged periods of standing and/or walking.
• Must have the ability to lift at least 30 lbs.

Physical Demands:

While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 25lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.

Work Environment:

The duties of this position are primarily performed in indoor climate conditions.

PERFORMANCE STANDARDS:

Customer Satisfaction:

• Serve as a guest relations ambassador, delivering exceptional service every moment of the day.
• Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances.
• Strive to create memorable guest experiences, maintaining Shangri-La's high service standards.

Work Habits:

• Follow established work procedures and policies, maintaining punctuality and reliable attendance.
• Adapt to changes in the work environment with a positive attitude.
• Approach problem-solving proactively, seeking assistance when needed and continuously improving skills.

Safety & Security:

• Adhere to Shangri-La's safety and security policies, including key controls and proper handling of chemicals.
• Exercise care when lifting heavy objects and promptly report any safety concerns or hazards.
• Ensure compliance with emergency procedures to maintain a secure environment for guests and associates.

ADDITIONAL INFORMATION:

This job description provides an overview of the key responsibilities and expectations for the Barista. It is not an exhaustive list of duties. Additional job-related tasks may be assigned as needed.