Golf Cart Attendant - Shangri-La Resort

JOB OVERVIEW:

Under the direct supervision of the Golf Pro Shop, the Cart Attendant maintains efficient courteous knowledge of Golf and provides consistent professional guest relations with a positive upbeat personality. Fluctuating demands of the operation, you may be necessary that each employee perform a multitude of different functions.

REPORTS TO: Director of Golf

• Meet and greet clients and staff while creating an inviting guest experience.
• Ability to work efficiently while providing expedient service, always.
• Inform management when product is low, and equipment is not functioning properly.
• Responsible for the cleanliness and sanitation of the entire work area.
• Contributes to the training of new team members.
• Works closely with other departments to ensure seamless delivery of service for our guests.
• Travel between Shangri-La properties may be needed.
• Ability to prepare signage for special functions.
• Check the loading area to be sure that no member or guests loads/unloads his/her own golf clubs.
• See that the outside area is kept uncongested, neat, and clean. Do not allow carts to clog the passage area.
• Before and after games, please arrange the carts in a nice clean managed fashion.
• Lock the ice machine after each usage, along with the gas tank and any beverage coolers.
• Responsible for maintaining cleaning and storage of the Shangri-La Cart Fleet.
• Pick up all baskets and range balls periodically, and each night. Always ensure that the range balls are clean.
• Assist with minor club repairs.
• Responsible for bag storage, cleanliness of clubs and bags to ensure that they are ready for play and to be stored properly.
• Take care of all golfing needs on and off the carts.
• Due to changes and modification in the job from time to time, we require team members to be flexible and assume other responsibilities assigned by management as management sees the necessity; some assignments may not be listed in this description.
• Always maintaining professional appearance, etiquette, punctuality, and attendance.
• Be adaptable with a willingness to learn new skills and/or improve existing ones.
• Safety and security protocols set forth by the employer are to be followed with the upmost importance to
• ensure the safety of our guests and staff.
• The ability to stand, walk, use hands to finger/handle/feel objects/tools, and or controls. Frequent use of reaching with hands and arms with the occasional sitting, climbing, balancing, stooping, kneeling, crouching, and crawling.
• Specific vision abilities required of this position include near and distance.
• Bags weighing upwards of 50 pounds will need to be lifted and moved without destruction of property.
• Performing this position will consist of all-weather aspects and will be outside.

• High School Degree or GED preferred.
• Must be 18 years of age or older.
• Must be able to obtain a Food Handlers Permit and Able Liquor License.
• Ability to add and subtract two-digit numbers, multiply and divide with 10's and 100's.
• Ability to measure weight, volume, and distance.
• Knowledge of Golf is a bonus.
• Must be able to pass a background check.
• Must be able to maintain professional status through interface with customers, management, and co-workers.
• Must be able to work flexible schedules, including but not limited to extended hours, irregular shifts, evenings, holidays, and/or weekends.

While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 50lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.

Work is generally performed outside, exposure to heat, cold, rain and snow. Early mornings, holiday and/or weekend work are required. Extended hours and irregular shifts are required.

Customer Satisfaction:

• Serve as a guest relations ambassador, delivering exceptional service every moment of the day.
• Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances.
• Strive to create memorable guest experiences, maintaining Shangri-La's high service standards.

Work Habits:

• Follow established work procedures and policies, maintaining punctuality and reliable attendance.
• Adapt to changes in the work environment with a positive attitude.
• Approach problem-solving proactively, seeking assistance when needed and continuously improving skills.

Safety & Security:

• Adhere to Shangri-La's safety and security policies, including key controls and proper handling of chemicals.
• Exercise care when lifting heavy objects and promptly report any safety concerns or hazards.
• Ensure compliance with emergency procedures to maintain a secure environment for guests and associates.

This job description provides an overview of the key responsibilities and expectations for the [Position Title]. It is not an exhaustive list of duties. Additional job-related tasks may be assigned as needed.

Must be able to pass a background check.