The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for seasonal workers. Are you looking for a rewarding seasonal job? We're hiring enthusiastic and hardworking individuals to join our team starting mid-March! Whether you're looking for a great way to earn extra income, gain hands-on experience, or work in a fun and fast-paced environment, we have the perfect opportunity for you.

JOB OVERVIEW:

Under the direct supervision of the Front Desk Manager, the Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay.

REPORTS TO: Front Desk Manager

ESSENTIAL JOB FUNCTIONS:

• Answer incoming calls in a timely manner.
• Inform guests of all required information and be prepared to answer questions the guests may pose regarding the resort or local area attractions.
• Quote rates and room availability in accordance with established procedures.
• Maintains detailed knowledge of resort services and hours of operations.
• Record reservations received verbally or in writing and ever in property management system.
• Provides friendly and courteous guest/employee contact experience.
• Follow appropriate procedures to process or cancel reservations.
• Follow established phone etiquette procedures.
• File, retrieve, and update reservations and related reports.
• May be required to check guests in/out of hotel, settling accounts with established procedures.
• Perform job duties as required by other department managers, including Human Resources, Sales, Catering, and Food and Beverage.
• Perform job duties of Concierge as scheduled.
• Performs other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

• High school diploma or equivalent preferred.
• Related experience is preferred but not required.
• Must be 18 years of age or older.
• Must be able to pass a background check.
• Must be able to maintain professional status through interface with customers, management, and co-workers.
• Must be able to work flexible schedules, including but not limited to extended hours, irregular shifts, evenings, holidays, and/or weekends.

Physical Demands:

While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 25lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.

Work Environment:

The duties of this position are primarily performed in indoor climate conditions.

PERFORMANCE STANDARDS:

Customer Satisfaction:

• Serve as a guest relations ambassador, delivering exceptional service every moment of the day.
• Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances.
• Strive to create memorable guest experiences, maintaining Shangri-La's high service standards.

Work Habits:

• Follow established work procedures and policies, maintaining punctuality and reliable attendance.
• Adapt to changes in the work environment with a positive attitude.
• Approach problem-solving proactively, seeking assistance when needed and continuously improving skills.

Safety & Security:

• Adhere to Shangri-La's safety and security policies, including key controls and proper handling of chemicals.
• Exercise care when lifting heavy objects and promptly report any safety concerns or hazards.
• Ensure compliance with emergency procedures to maintain a secure environment for guests and associates.

ADDITIONAL INFORMATION:

This job description provides an overview of the key responsibilities and expectations for the Front Desk Agent. It is not an exhaustive list of duties. Additional job-related tasks may be assigned as needed.