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Patient Experience Representative

Shannon Health
San Angelo, TX Full Time
POSTED ON 4/5/2025
AVAILABLE BEFORE 6/4/2025

Job Summary

Performs clerical and general office work of moderate difficulty, assisting patients and scheduling appointments, answering phones. Performs a variety of clerical and related tasks in a medical office environment. Answers phones and takes legible messages with correct spelling into the medical record. Reviews providers schedule and schedules appointments; notify patients if provider is running behind; schedules procedures, tests and other studies (e.g. X-rays, sonograms, treadmills, EKGs etc) for patients as instructed by staff; reschedules appointments accordingly if the provider will be out; contact patients by phone or sending a letter if unable to reach by phone; and schedules follow-up appointments.  Patient Experience Representative’s purpose is to create a positive patient experience for each patient by promoting a positive attitude and striving to make a difference in the patient’s visit.  

Education

 

Education Type

Program of Study

Required/Preferred

High School Diploma or G.E.D.

N/A

Required

 

Experience

 

Years of Experience

Type of Experience

Required/Preferred

1

Clerical

Preferred

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