What are the responsibilities and job description for the Assistant Night Auditor - Summit position at Shanty Creek?
Shanty Creek Resorts is committed to providing our guests a unique Up North experience. Our friendly, caring staff welcomes guests with exceptional service and old-fashioned hospitality. We believe honest, long-lasting relationships with our guests, employees, neighbors, and our surrounding environment allow us to grow our business.
Position Summary:
Ensure the day’s resort activity is complete and accurate and prepares the resort for the next day’s business, take reservations and receive guests as necessary, acts as front desk clerk and switchboard operator.
Position Duties/Responsibilities:
- Check balanced cashier audits for accuracy and correct problems.
- Check guest room rate quotes for accuracy and make corrections when needed.
- Post room and tax for present night guests.
- Staff the front desk, helping the guests to check in, check out, move, or answer their questions.
- Answer the switchboard and all other lines of communication as needed.
- Clean front desk area for morning shift and guest appreciation.
- Send paperwork on a nightly basis for accounting department.
Guest Service/Conduct:
Personal and professional accountability is an important aspect of employment with Shanty Creek Resorts. To that end, all Shanty Creek employees are required to adhere to Resort policies and standards of conduct while providing our guests with the highest level of service possible. No matter their position, all members of our staff may have opportunities to interact with our guests on a daily basis, therefore all employees must:
- Meet, on a daily basis, the personal appearance and uniform standards as identified by the Shanty Creek Resorts Employee Handbook.
- Utilize all tools provided to ensure that prompt and correct service and information is being given to our guests.
- Conduct themselves in a professional manner at all times, maintaining the highest standards of guest service in their interactions with fellow employees, vendors, and most importantly our guests.
Professional Experience:
1 to 2 years of experience in cash management, night audit, or front desk in a hotel/resort setting.
Education:
High School diploma or GED equivalent.
Required Skills:
Must possess a valid driver’s license.
Working Conditions:
The physical demands and work environment described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Employee is regularly required to stand for long periods of time.
- This position must occasionally lift and/or move up to 25-50 pounds.
