What are the responsibilities and job description for the Interim Operations Manager position at Shared Imaging, LLC?
Shared Imaging is a privately held organization that has been committed to growing organically and has doubled our revenue in the past 10 years and is committed to having the best technology possible to help support our clients. We pride ourselves on our "White Glove" service model by delivering the best patient experience possible.
Shared Imaging is looking to add an Interim Operations Manager (Operations Manager - Short Term/Interim) to our Asset Management team.
The Interim Operations Manager will be tasked with performing and meeting all managerial responsibilities required in the day to day operations in fulfillment of Shared Imaging's client obligations for Interim/Idle segment.
Duties / Responsibilities:
- Primary function is to assist Interim Sales Manager once contract is booked.
- Responsible for on-boarding all interim customers. Including site preparedness, checkouts, permitting, providing details of delivery, site setup, and applications; maintain client relationship during the rental period, providing updates on rental status, assisting in operational service events, coordination of removal of equipment; and assist in any customer payment issues.
- Prepare and execute a plan for on-boarding calls and contract end up to and including removal of unit.
- Supply clients with complete and accurate performance and regulatory documentation and information as required by clients and Shared Imaging within reporting guidelines.
- Ensure Shared Imaging meets the standards set forth by each client and follow all policies and procedures set by the client and agreed to by Shared Imaging.
- Build collaborative, working relationships with direct reports, peers, co-workers, Shared Imaging Executive Team members, clients' administrative/medical staff and all ancillary staff to enhance customer service and engagement.
- Assist Interim Sales and Sales team in sales funnel activity or renewal objectives.
- Assist in the maintenance of radiation exposure documentation and be a leader in magnet safety and radiation safety. Act as a safety officer providing a safe environment for all Shared Imaging and client personnel, patients and vendors in relationship to the Shared Imaging's diagnostic imaging assets and radiation and magnet safety.
- Accountable for the P&L performance within the interim/idle segment. Work with the Interim Sales, Transportation, Operations and Finance teams to ensure quarterly objectives are met.
Education, Experience and Travel:
- Master Degree - Preferred.
- Bachelor Degree - Required
- Knowledge of the US healthcare industry, diagnostic imaging trends and technology.
- Knowledge of PowerPoint, Excel and Word Office 365 software.
- Experience with using a CRM (Customer Relationship Management) program and Service/Asset database.
- Work from home, with overnight travel as needed (average 5-7 nights/month).
We value our employees, and we want them to be healthy and happy. We offer competitive salaries, travel reimbursement and a diverse blend of benefits, incentives, and business practices and we are continually evaluating our offerings to ensure that Shared imaging is a truly great place to work!
- Health, dental, and vision insurance
- Company paid dental (with applicable health plans)
- 401k matching
- Company-paid life insurance and voluntary supplemental life insurance
- Company-paid short-term disability
- Voluntary long-term disability
- Flex PTO & paid holidays
- Wellness program with generous incentives open to all Shared Imaging Associates
- Employee Assistance Program
- Employee recognition programs
- Referral bonus program
- Job training & professional development
We require that all Shared Imaging LLC employees have a completed background check and drug screen on file.
Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions and termination.
