Facilities Reliability Group Technician

The Facilities Reliability Group (FRG) Technician will have a direct impact on the overall customer experience. The FRG Technician will have the ability to assist the FRG team, to design solutions for complex problems, to assist & manage outside contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet tough timelines. The FRG Technician will help develop and execute plans to establish and complete department goals.

The FRG Technician will be responsible for the continuous remote monitoring of site conditions and triaging incoming alarms and incident alerts to establish a standardized response to critical issues across the portfolio. This role will also require the technician to assists FRG team and Management in providing both reactive and pro-active assistance to all operational facilities teams. The role has a direct impact on the sites, its productivity and operational success.
Essential Functions:

• Assist in the strategic direction for facilities operations.
• Ensure all safety procedures are followed. Assist in development of training programs to increase team technical capabilities.
• Be part of a 24/7/365 team to monitor and assist sites with incident response and management. The FRG Technicians will assist in the incident management team's operational aspects in a way which protects, maintains, and improves the value of the data centers.
• Assist in site incident investigation by utilizing structured problem solving to identify root cause of failures.
• Demonstrate the ability to self-start, be responsive, and be creative when finding solutions.
• Identify opportunities to improve quality, customer service and cost performance, and assist in the execution of approved plans.
• Assist in the creation of reports and presentations for senior management.
• Assist Management to ensure optimal roll out and training in standard tools, processes, and systems where possible.
• Help create and implement BMS/EPMS training to include mechanical plant management, utilization validation, and report/trend generation.
• To develop and maintain a good working relationship across all levels in the organization, being an ally to all.
• Manage multiple project deliverables, requirements, and navigate complex situations.
• Ability to prioritize and manage resources under high pressure
• Assist in FRG led Root Cause Analysis.

Minimum Requirements:

• High School diploma required.
• Be able to work different shifts within 24/7/365 coverage strategy.
• Proven record of accomplishment for cultivating strong relationships with internal stakeholders, vendors, or customers.
• Excellent communication skills, teamwork, organizational and problem-solving skills.
• Proficient with Microsoft Office Suite and project management software.
• Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures.
• Multilingual is a plus.

Experience/Skills:

• Three to five (3-5) years of data center experience preferred.

Education:

• Bachelor's degree in electrical, Mechanical, or other related engineering degrees preferred.

Work environment:

• Fast paced environment
• 12 hour shifts

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.