What are the responsibilities and job description for the Help Desk Specialist position at Sharp Decisions?
Title :: Customer Help Desk Technician
LOCATION: 100% onsite Phoenix AZ
PAY RATE: $23.30/HR w2
SKILLS REQUIRED:
KNOWLEDGE OF:
1. the principles, capabilities, and operation of computer systems and networks.
2. remote desktop control tools to troubleshoot and evaluate issues via telephone.
3. computer helpdesk operating procedures.
4. problem escalation procedures.
SKILL IN:
1. recognizing, identifying, analyzing, and correcting hardware and software malfunctions for computer and network problems.
2. communicating with customers regarding technical needs and computer system problems.
3. entering issues into the Help Desk ticket tracking application and escalating tickets to higher support functions as needed.
EXPERIENCE REQUIRED:
ABILITY TO:
1. provide excellent and courteous customer service, even in high-stress or contentious situations.
2. follow detailed verbal and written instructions.
3. work effectively with customers, vendors, and other data processing personnel.
4. use good judgment and caution to execute computer procedures properly.
5. utilize technical reference manuals to resolve problems.
6. communicate effectively both orally and in writing with Department employees and customers.
7. analyze and troubleshoot hardware and software problems.
8. complete work activities using established procedures and guidelines.
9. complete work activities with minimal supervision.
10. take responsibility for actions.
EDUCATION REQUIRED:
Must have HS Diploma
Requires two (2) years of experience in a help desk or computer support role.
ADDITIONAL INFORMATION:
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
1. Primarily office setting.
2. May be required to sit for extended periods of time
Salary : $23
