What are the responsibilities and job description for the IT Support Technician position at Sharp Decisions?
Job Details
IT Support Technician Job Summary
- Provide IT support for Windows 11 laptop and desktop PCs, mobile phones, IP phones, printers and network infrastructure hardware.
- Work with IT team and vendors to ensure smooth and secure operation of IT systems and devices.
- Install, configure, update, and maintain Windows 11 laptop and desktop PCs, mobile phones, IP phones, printers and network infrastructure hardware.
- Diagnose and resolve hardware and software issues and escalate complex problems to IT team or vendors.
- Provide technical assistance and training to end users on IT systems and devices.
- Build a trusted relationship with plant management and communicate IT updates, issues, and solutions.
- Demonstrate knowledge of the company's products, processes, and goals and how IT can support them.
- Document IT procedures, policies, and best practices.
- Associate degree or higher in IT, computer science or related field or equivalent work experience.
- At least 2 years of experience in IT support or similar role.
- Strong knowledge of Windows 11 operating system, Microsoft Office 365, mobile phone platforms and applications, IP phone systems and network infrastructure hardware.
- Attention to detail
- Ability to follow procedures and update documents/procedures as needed
- Ability to learn and take constructive feedback
- Proactive rather than reactive
- Does not/Quashes promote Shadow IT
- Excellent troubleshooting, communication, and customer service skills.
- Ability to work independently and as part of a team.
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