What are the responsibilities and job description for the IT Support Technician position at Business Centric Technology?
BCT is in search of an IT Support Technician in Plano, TX. This is a contract to hire opportunity responsible for responding to requests via email, phone, and ticket submissions. Technicians will review requests and either resolve to completion or elevate to the appropriate party. This role is essential for day-day operations and elevating larger concerns impacting the overall business.
SALARY OFFERED: Up to $25/HR
WHAT CAN BCT OFFER YOU:
- BCT pays 60% of medical insurance for employees
- $50k paid life insurance policy
- Home, Auto & Pet Insurance along with Legal & Identity Theft
- Dental & Vision, 401K match, and short & long-term disability insurance
- Flexible Spending Account
- Exceptional company values and culture with annual Anniversary Bonuses
- Referral bonuses ranging from $500 to $2,000
RESPONSIBILITIES:
- Triage and resolve tickets in the queue.
- Elevate concerns or broad issues to management.
- Respond to all requests within SLA timeframes, dependent on ticket severity.
- Maintain operational responsibilities.
- Adhere to policy and processes. Professionally saying “no” where appropriate.
- Triage and resolve tickets in the queue.
- Participate in team meetings and contribute to strategy discussions.
- Suggest and upon approval, implement changes to enhance our systems and process within ticketing system.
QUALIFICATIONS:
- Bachelor’s degree in IT, Computer Science, a related field, or equivalent work experience.
- Strong attention to detail & organizational skills
- Strong interpersonal and communication skills.
Apply now! CP #8438
Salary : $25
