What are the responsibilities and job description for the Service Desk Analyst position at Sharp Decisions?
Title- Service Desk Analyst
PAY RATE: $30.13/HR
Location - Onsite - Phoenix, AZ, 85007
Contract - 6 months contract with possible extension
- Looking for candidate who can :computer set up, configurations, add, remove user, technical issues that are escalated, desktop support, for example they are currently using OKTA as to what the candidate came up with the problem the state cellphone passwords, hardware.
- Salesforce service cloud would be preferred but not required as they already have a salesforce team.
- Google application like email, chat, calendar, etc and Windows 11 is also required.
- Tier 1 and Tier 2 support.
- Basic network understanding, Windows Active Directory. Any Ticketing Systems would work.
SKILLS REQUIRED:- Customer service principles and processes - Helpdesk ticket management systems - Microsoft Windows operating systems and applications; Google applications - Active Directory Users and Computers; MS Administrative tools. -Client server applications, back-up software, imaging, SaaS and Cloud products. -VMware desktop vitalization -Computers and peripheral hardware -Basic computer networking and the OSI model
EXPERIENCE REQUIRED:2 years experience in hands on Help Desk support. Physical interaction with agency computer equipmet on site is required.
EXPERIENCE PREFFERED:
Combination of 4 years education and/or experience
EDUCATION REQUIRED:High School diploma or equivalent.
Salary : $30 - $30
