What are the responsibilities and job description for the Medical Call Center Patient Representative position at Sharpe Vision?
About SharpeVision : Be part of the change. Join SharpeVision and work with a national leader in refractive surgery bringing clear, unencumbered sight to people from around the world. We are modern, transformative vision-correction boutiques located in Seattle, Chicago and Austin. Our goal is to help our patients realize their full human potential. We believe in people and the magic that happens when they focus on a common goal. We believe in the power of technology to transform lives, and we believe we are here to be part of it. The day is coming when no adult will need to put plastic in their eyes or on their face to see clearly. At SharpeVision, we are bringing that day closer, one patient at a time.
Summary : SharpeVision Communication Center Ambassadors combine service orientation, telecommunications ability and social perceptiveness, while taking ownership of their impact on Company outcomes and results. They are dependable, accurate, organized, detail-oriented and adaptable, with the ability to establish rapport with clients. They thrive in a support role and are great communicators who work well within a team environment. They can effectively handle stress / conflict and are able to multi-task and manage time well within a conventional and structured work environment. Our Communication Center Ambassadors regularly demonstrate skills in and knowledge of establishing, documenting and recording information; soft sales; appointment scheduling; and general phone and computer use.
All SharpeVision employees must continuously demonstrate our 5 Core Values :
1. Be Committed to Growth (Personal and Professional)
2. Be an Excellent Communicator
3. Have Fanatical Attention to Detail
4. Be Genuine and Authentic
5. Be Patient-Focused
Essential Duties and Responsibilities include the following. Other duties may be assigned.
1. Answering incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary
2. Data entry
3. Scheduling appointments
4. Answering questions about the business, using reference files
5. Maintaining call records
6. Operating communications equipment or systems
7. Relaying information between personnel
8. Maintaining patient privacy
In addition to a modern, progressive and friendly team culture, we offer :
- Competitive Pay
- Free LASIK
- Medical / Dental / Vision Insurance
- 14 Days of PTO (Accrual Increases after 1 Year)
- 9 Paid Holidays - Including 1 Birthday Holiday
- Continuing Education Allowance Benefits
- 401(k) Plan with 6% Match
- Group Life Insurance
- Long & Short Term Disability Insurance
- A Beautiful Work Environment
Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education / Experience :
High school diploma required. Must have strong customer service and communication skills and be able to multi-task. Ability to work on a computer required. Knowledge of refractive surgery or ophthalmology is a plus but not required. Knowledge of Salesforce and Modernizing Medicine software is a plus but not required. Candidates will complete on-the-job training.
Language Ability :
Fluency of the English language. Excellent oral comprehension and expression. Speech clarity and recognition. Active listening. Ability to respond to common inquiries and provide information to patients and colleagues. Written expression and comprehension. Good interpersonal skills. Bilingual English / Spanish desired.
Math Ability :
Ability to compile, tabulate, or verify information or data.
Reasoning Ability :
Ability to collect data and establish facts. Ability to use logic. Ability to analyze data or information and use deductive and inductive reasoning. Selective attention. Information ordering.
Computer Skills :
Document Management Software, Microsoft Office Suite, Email, Calendar and Scheduling Software, Medical Software, Internet, Data Entry
Certificates and Licenses :
None required.
Supervisory Responsibilities :
None.
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low. The work environment is indoors and environmentally controlled. Physical proximity with colleagues occurs within a shared office.
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands and arms to handle, grasp, position, move and control objects; reach with hands and arms; talk and hear. Specific vision abilities required by this job include near vision.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
SVML is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.