What are the responsibilities and job description for the AI Product Manager position at Sharpen Technologies Inc.?
Position: AI Product Manager - Shaping the Future of CCaaS
Location: Indianapolis (On-site)
At Sharpen, we’re revolutionizing the Contact Center as a Service (CCaaS) industry through cutting-edge AI tools that empower human agents to improve customer experience. We’re looking for a visionary Product Manager to drive innovation and create transformative experiences for our customers.
What You’ll Do
- Spearhead the development of game-changing AI features that redefine agent and customer engagement
- Collaborate with strong engineering team to bring AI concepts to life
- Translate complex business challenges into performant AI-powered solutions
- Shape the future of our product suite by identifying and capitalizing on emerging AI trends
- Lead the full product lifecycle for AI/ML features from ideation to launch and post-launch optimization
What you Bring
- Proven track record of shipping products that leverage AI to improve a user experience, generate ROI for a business or increase efficiency (5 years in product management)
- Deep technical understanding of AI/ML concepts, with hands-on experience with SQL databases
- Exceptional ability to communicate complex ideas to diverse audiences
- Strategic mindset with a data-driven approach to decision-making
- Bachelor’s degree in a technical field (Computer Science, Engineering, etc.)
- Agile Development: Understanding of Scrum and Kanban
What Sets You Apart
- Experience with large language models and generative AI applications with measurable outcomes
- Leadership skills that inspire and motivate cross-functional teams
- Thrive on change, not uncomfortable with changing product requirements and customer demands
- Background in CCaaS or related industries
Why Sharpen
- Be at the forefront of AI innovation in the CCaaS space
- Work on challenging problems that directly impact millions of customer interactions
- Collaborative environment that values bold ideas and continuous learning
- Competitive compensation and benefits package
If you're passionate about AI and ready to make a significant impact, we want to hear from you – even if you don't check every box. At Sharpen, we believe in the power of diverse perspectives and experiences. Ready to shape the future of customer engagement? Apply now and let's revolutionize CCaaS together!