What are the responsibilities and job description for the Customer Service Representative (Bilingual/Spanish) position at Sharpened Image, Inc.?
We are seeking a Bilingual Customer Service Representatives for our Middle River, MD. Must have at least 6 months of previous call center experience. This is a long term contract based position.
Pay Rate: $18.50/hr. paid on a weekly basis.
Along with submitting your resume for this position, please complete the Assessment Enclosed: This is an invitation from Sharpened Image, Inc. to take our brief skills assessment.
Please visit the following link: https://es.eskill.com/es/quiz?testId=a4c7b8e5fa1ca07c
Test ID: a4c7b8e5fa1ca07c
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Assists customers with the account opening process
- Accurately explains the terms/conditions and policies/procedures relating to the account
- Processes account payments, perform cash out process at end of shift
- Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer
- Performs account maintenance, including account changes, adjustments, and statement requests
- Contacts customers for additional account information
- Assists in problem correspondence as required
- Prepares reports including CSR Daily Activity report and cash out report
- Schedule: First 5 weeks-8:30am-5:00pm. After Training Schedule: 11:30am-8:30pm.
- First 8 weeks are in person. After that it is fully remote.
Requirements:
- Must have exception customer service skills
- High School Diploma Preferred
Job Type: Contract
Pay: $18.50 per hour
Expected hours: 40 per week
Shift:
- Day shift
People with a criminal record are encouraged to apply
Ability to Commute:
- Middle River, MD 21220 (Required)
Ability to Relocate:
- Middle River, MD 21220: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Middle River, MD 21220
Salary : $19
