What are the responsibilities and job description for the URGENT Need - Customer Service Representative position at Sharpened Image, Inc.?
We are seeking Customer Service Representatives for our Middle River, MD location. Must have at least 1-2 year of previous customer service and call center experience. This is a long term contract based position. Pay $16.50/hr. paid on a weekly basis.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
§ Assists customers with the account opening process
§ Accurately explains the terms/conditions and policies/procedures relating to the account
§ Processes account payments, perform cash out process at end of shift
§ Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer
§ Performs account maintenance, including account changes, adjustments, and statement requests
§ Contacts customers for additional account information
§ Assists in problem correspondence as required
§ Prepares reports including CSR Daily Activity report and cash out report
Requirements:
Must be able to submit to and pass a criminal background check
Must be able to submit to and pass drug screening
HS Diploma (preferred)
Salary : $17
