What are the responsibilities and job description for the Client Services Account Manager position at SHARx, LLC?
Join the Account Management team at SHARx!
SHARx LLC, is an advocacy company that works with employer-based populations to provide affordable access to high-cost medications. SHARx is growing rapidly and looking for a driven individual that can become a member of our amazing team. Our passion is delivering measurable savings for our clients.
Why Work at SHARx?
- Fast-paced, dynamic work environment requiring the ability to be adaptive, innovative, and flexible
- Opportunities for advancement
- Supportive and collaborative environment
Position Summary:
As an Account Manager you will participate on a team coordinating and providing prescription advocacy services to our clients. The Account Manager is the central point of contact for assigned employer groups and participates in our customer experience from onboarding through the ongoing maintenance of their account. The primary duty of an Account Manager is to ensure that your accounts are provided with the highest level of customer service and assistance throughout their entire partnership with SHARx.
Essential Duties and Responsibilities:
- Serve as direct contact for clients and brokers on existing cases for billing questions, HR requests, and escalations of member issues
- Provide updates to designated client contacts for non-responsive members or to assist in getting correct contact information
- Assist in the implementation process by managing new client onboarding, hosting kick-off calls with the clients, and participating in open enrollment meetings, if requested
- Conduct review meetings with brokers and clients to provide quarterly performance reports
- Manage group renewal process
Position Requirements:
- Bachelor’s Degree or equivalent years of experience equivalent
- 2 to 5 years of Account Management, Client Services, or related experience
- Health insurance industry experience strongly preferred
- Strong and effective verbal and interpersonal communication skills required
- Advanced knowledge of Microsoft Office Suite
- Ability to resolve issues quickly and make decision to escalate as needed
- Strong attention to detail and organization skills to effectively manage multiple accounts
EEOC Statement: SHARx, LLC does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
Job Type: Full-time
Pay: From $68,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
Ability to Commute:
- St. Louis, MO 63141 (Required)
Work Location: Hybrid remote in St. Louis, MO 63141
Salary : $68,000