What are the responsibilities and job description for the Community Service Officer I/II/III position at Shasta County?
THE CURRENT VACANCY IS IN THE SHASTA COUNTY SHERIFF’S DEPARTMENT
ORAL EXAM IS TENTATIVELY SCHEDULED FOR APRIL 2025
SEE “SPECIAL REQUIREMENT” SECTION REGARDING
POSSESSION OF A VALID DRIVER’S LICENSE
RESPONSES TO SUPPLEMENTAL QUESTIONS REQUIRED
FINAL FILING DATE: APRIL 29, 2025 AT 12:00 PM
SALARY INFORMATION
COMMUNITY SERVICE OFFICER I:
$3,457 - $4,412 APPROXIMATE MONTHLY* / $19.94 - $25.45 APPROXIMATE HOURLY*
COMMUNITY SERVICE OFFICER II:
$3,738 - $4,770 APPROXIMATE MONTHLY* / $21.57 - $27.52 APPROXIMATE HOURLY*
COMMUNITY SERVICE OFFICER III:
$3,924 - $5,009 APPROXIMATE MONTHLY* / $22.64 - $28.90 APPROXIMATE HOURLY*
*Please refer to the appropriate Bargaining Unit Memorandum of Understanding for potential future salary increases* Please visit https://www.shastacounty.gov/personnel/page/labor-agreements-mous.
ABOUT SHASTA COUNTY
Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere. With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.
ABOUT THE DEPARTMENT
The Sheriff's Office is organized into four major divisions: Custody, Services, Enforcement and Coroner.
The Custody Division includes the County Jail and the Annex Work Facility. The purpose of the jail is to incarcerate offenders while providing basic medical care for County, State, out-of-County, and federal prisoners who are ineligible to be assigned to alternative custody programs. The jail is a maximum-security facility that houses both pre-sentenced and sentenced persons.
The Services Division includes The Local Office of Emergency Services, Personnel and Hiring, the Background Unit, Internal Affairs, and the Records Unit.
The Enforcement Division handles all Patrol related matters. The Major Crimes Unit augments patrol and investigates property crimes, and crimes against people. The Enforcement Division is also responsible for municipal law enforcement services within the City of Shasta Lake. The Animal Regulation Unit is also under the Enforcement Division of the Sheriff’s Office.
The Sheriff is also the County Coroner; therefore, the Coroner’s Division is responsible for investigating sudden, violent, unusual, and unexpected deaths, when the decedent has not been recently seen by a physician. The Coroner’s Division is commanded by a Lieutenant who serves as the agency’s Chief Deputy Coroner.
ABOUT THE POSITION
Under close supervision, assists sworn personnel by handling non-hazardous support responsibilities in the Sheriff’s Office, and performs related work as required.
SPECIAL NOTE: An individual will be required to pass a background investigation relevant to working in a law enforcement office or facility prior to be hired.
DISTINGUISHING CHARACTERISTICS
Community Service Officer (CSO) is a generalist non-sworn classification series that performs a wide variety of law enforcement support tasks that do not require the exercise of peace officer powers of arrest or firearms. CSOs are assigned to the Enforcement Division (Sheriff’s Office Sub-Stations) or the Sheriff’s Office of Emergency Services. CSOs are paraprofessional civilian personnel utilized to augment sworn members in the performance of their primary duties, enforcement, security, and investigation responsibilities. Positions in this series are distinguished from positions designated as “sworn safety” by the lack of direct responsibility for physical restraint of prisoners, protecting life and property, apprehending criminal violators, and other duties that must be carried out by sworn personnel.
CSO I performs duties at an entry level and works more independently as experience is gained. CSO I is eligible to promote to CSO II after one year of experience in the CSO I position or equivalent.
CSO II is the journey level class of the CSO I/II/III series. CSO II performs duties at a journey level and works more independently than CSO I. CSO II may be called upon to provide training to new or less experienced staff.
CSO III performs duties at an advanced level and acts as a lead CSO. CSO III works independently with very little supervision. CSO III is distinguished from CSO I/II in that under direction of a commanding officer, CSO III has lead supervision responsibility of Sheriff’s Office Cadets. CSO III has the primary responsibility of training staff.
IDEAL CANDIDATE
The ideal candidate will have completed at least 15 college units related to Criminal Justice or have some knowledge or experience working with law enforcement, have at least two years of work experience related to customer service or clerical work, have the ability to multi task; have a working knowledge of MS Outlook, Word and Excel; will have excellent grammar and punctuation; communicate well under difficult and stressful situations; be willing to work closely with and supervise volunteers; strictly adhere to confidentiality policy and procedures; will have an excellent driving record; be able to work well within a “team” structure.
EXAMPLES OF ESSENTIAL DUTIES
Duties may include, but are not limited to, the following:
Works day-to-day in an office setting at the assigned station; position may require shift work, and work on weekends and holidays; inspects and maintains departmental emergency vehicles by arranging for service and preventive maintenance and ensures that departmental vehicles are fully equipped; maintains needed office supplies, forms and other materials as well as coordinates needed station related routine maintenance; receives and documents counter reports and conducts routine telephonic and correspondence follow-up of "after the fact" incidents; may respond in person to non-emergency calls for service; may assist with a variety of in-person investigations; may be subject to call out for critical incidents; may conduct duties at crime scenes; may attend necessary crime scene related trainings; may provide testimony in court; initiates and conducts rural and community crime prevention programs; performs analysis of reported criminal activity and patterns for purposes of generating data for directed enforcement efforts; assists investigators in support capacities; i.e., checks/fraud/asset forfeiture documentation and correspondence, maintain files, etc.; serves specified Civil Process and related documents; arranges towing of abandoned vehicles from public and private property; works with tow companies, law enforcement, and other agencies; tracks inventory; assists with grant tracking and statistics; acts as a citizen volunteer coordinator by attending meetings, conducting volunteer recruitments, interviewing, selecting, conducting background investigations to determine a volunteer’s suitability and maintaining volunteer’s personnel records; may assist in training new and existing staff; may be responsible for transportation and oversight of work release inmates; performs other duties as assigned.
If assigned to City of Shasta Lake station, also responsible for running the business office at the Law Enforcement Center and maintaining consistent business hours as outlined by the City contract; when assigned to various community work programs, also coordinates and oversees the activities and participants of law enforcement /correctional and Citizen Patrol events/programs.
If assigned to the Office of Emergency Services also keeps the office organized; answers phones; maintains volunteer records; maintains training records; maintains all records for callouts; keeps equipment inventory; coordinates and communicates with volunteers; strictly adheres to confidentiality policy and procedures; responsible for making sure all OES equipment and vehicles are maintained and in usable condition; prepares reports as necessary using Word and/or Excel; attends meetings and trainings for Search and Rescue; may respond to critical incident callouts after hours and on weekends responsible for taking clear directions and making callouts to the volunteer teams; at the direction of the Incident Commander, makes sure all necessary logistics are taken care of; responsible for documenting and keeping track of expenses related to any OES mission.
QUALIFICATIONS
It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.
Any combination of education and experience sufficient to directly demonstrate possession and application of the following:
CSO I:
Knowledge of: Modern office procedures and practices; Incident Command System (ICS) and critical incident management response.
Ability to: Deal tactfully and courteously with the public; perform clerical work and make simple arithmetical calculations; learn to operate a computer terminal; work effectively under pressure with frequent interruptions; exercise good judgment in making decisions according to existing laws, regulations, and policies; use discretion and mature judgment in the handling of sensitive and confidential information; able to take direction and work under stressful conditions/environments (e.g. crime scenes); establish and maintain harmonious working relationships with other employees, allied agencies, and volunteers; manage a variety of projects on a daily basis; interact and lead volunteers; oversee work release inmates.
If assigned to the Office of Emergency Services must complete ICS courses, and National Incident Management Systems (NIMS) courses; understand the "Mutual Aid" systems for both SAR & Law Enforcement requests; understand and work within grant guidelines; the ability to work as a team member during emergency situations within the "ICS" structure; and complete First Aid/CPR training every two (2) years.
CSO II:
Knowledge of: Same as CSO I, with the addition of crime scene protocol, collection and related duties.
Ability to: Same as CSO I.
If assigned to the Office of Emergency Services must complete ICS courses, and National Incident Management Systems (NIMS) courses; understand the "Mutual Aid" systems for both SAR & Law Enforcement requests; understand and work within grant guidelines; the ability to work as a team member during emergency situations within the "ICS" structure; and complete First Aid/CPR training every two years. If not completed as CSO I, Crime Scene School must be completed within first year of CSO II.
CSO III:
Knowledge of: Same as CSO II, with the addition of: principles and methods of supervision, training and organization.
Ability to: Same as CSO I/II, with the addition of: review and evaluate the work of others; train subordinates; and provide lead supervision to Sheriff’s Office Cadets.
If assigned to the Office of Emergency Services must complete ICS courses, and National Incident Management Systems (NIMS) courses; understand the "Mutual Aid" systems for both SAR & Law Enforcement requests; understand and work within grant guidelines; the ability to work as a team member during emergency situations within the "ICS" structure; and complete First Aid/CPR training every two years.
MINIMUM QUALIFICATIONS
CO I: Some experience in public safety work, or general clerical work, or studies in Emergency Management.
Completion of Crime Scene School in the first year as CSO I is preferred.
CSO II: One (1) year of experience equivalent to that of a Community Service Officer I with Shasta County.
If not completed as CSO I, Crime Scene School must be completed within first year of CSO II.
CSO III: One (1) year of experience equivalent to that of a Community Service Officer II with Shasta County or equivalent AND completion of required crime scene and supervisory courses.
SPECIAL REQUIREMENTS
CSO I/II/III: Possession of a valid California driver’s license with an acceptable driving record according to the County’s driving policy.
CSO III: Completion of Crime Scene School
SUPPLEMENTAL QUESTIONS
Responses to the following must be submitted with a completed application.
- Do you have experience in public safety work, general clerical work, and/or studies in Emergency Management? If “Yes”, please provide details including, but not limited to, employers, dates of employment, and job duties. If no, please type “N/A”.
- Have you completed at least 15 college units related to Criminal Justice? If “Yes”, please provide details about how many units were completed, what courses were taken, and where you completed these credits. If no, please type “N/A”.
- Do you have any knowledge or experience working with law enforcement? If “Yes”, please provide details including, but not limited to, employers, dates of employment, and how it relates to law enforcement. If no, please type “N/A”.
- How many years of work experience related to customer service or clerical work do you possess?
b. 1-2 years
c. 2-3 years
d. 3 or more years
5. Do you acknowledge that this position requires a valid California Driver’s License? Yes/No
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job but may vary depending on assignment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The specific hearing abilities required by this position include distant, peripheral, and nearby, and hearing adequate to monitor various security systems and audio alarms.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job but may vary depending on assignment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee has regular contact with individuals with communicable diseases such as AIDS, HIV, hepatitis, tuberculosis, etc.
The noise level in the work environment is usually moderate.
OTHER CONSIDERATIONS
- All new employees are required to have their paycheck directly deposited to a bank account.
- Some positions may require a valid California driver's license and acceptable driving record according to County policy.
- Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position.
- As part of the selection process, all individuals provided with a preliminary offer of employment with Shasta County will be subject to a background investigation, including a criminal history check (primarily completed through the taking of fingerprints). An image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history, (if any), will be evaluated along with the other information received in connection with your application. Except as otherwise required by law, a criminal conviction will not necessarily disqualify you from the position. The nature of the offense, the date of the offense, the surrounding circumstances, and the relevance of the offense to the position applied for may, however, be considered.
- Based on the results of the background investigation and criminal history check, applicants may then be provided with an offer of employment conditioned on the results of a medical examination, which includes drug/alcohol testing.
- Shasta County participates in E-Verify. For more information visit https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf (Download PDF reader). If you do not have internet access, contact Personnel at (530) 225-5515 to request a flyer.
- In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly.
- Positions in this classification are covered by a collective bargaining agreement between the County and the United Public Employees of California – General Unit.
- Employees in this classification are covered under the CalPERS retirement program. Depending on the provisions of the California Public Employees’ Pension Reform Act (PEPRA) and other applicable laws, an employee in this classification will be covered under one of the following CalPERS retirement formulas: (1) 2% at 55, (2) 2% at 60, or (3) 2% at 62. An employee in this classification will also contribute up to 9.5% his/her pay to this plan or will contribute such other amount to the plan as authorized by PEPRA and other applicable laws. Please visit our employees benefit page at https://www.shastacounty.gov/personnel/page/employee-benefitsfor additional information regarding benefits and CalPERS coverage information. The provisions in this flyer and on the County website are for information purposes only. To the extent the provisions of the flyer or the County website are inconsistent with PEPRA and other applicable laws, PEPRA and other applicable laws shall govern.
APPLICATION AND SELECTION PROCEDURES
Shasta County Personnel will accept applications and responses to the supplemental questions until 12:00 p.m., on April 29, 2025. A Resume and/or Cover Letter will be accepted in addition to the application form but will not serve as a substitute for a completed application. It is not acceptable to complete the application with statements such as, “Refer to Resume and/or Cover Letter,” or “See Attached Resume and/or Cover Letter” the employment application must be completed in its entirety prior to submission. Incomplete applications will not be processed. Closing date postmarks or faxes will NOT be accepted. This recruitment will establish a list that may or may not be used by other departments. Prior applicants must reapply to be considered.
Applicants will be screened and those considered best qualified will be invited to appear for an oral and/or written examination. Meeting the announced requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof.
Veterans' Credit:Veterans (as defined by California Government Code section 18973) who have been discharged from military service under conditions other than dishonorable and who receive a passing score on all components of the employment examinations (up to and including oral examinations) shall receive credit for an additional five points to be added to their final examination score. To be considered for this credit, a veteran MUST provide a copy of his or her discharge document (DD-214 or equivalent) and information as to the type of discharge (honorable, dishonorable, etc.) WITH THE EMPLOYMENT APPLICATION ON OR BEFORE THE FINAL FILING DATE.
Applicants are encouraged to apply on-line at www.ShastaCountyCareers.com or submit an application to the Shasta County Personnel Office.
Arrangements may be made to accommodate applicants with disabilities. Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin. Shasta County does not discriminate on the basis of disability. If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at (530) 225-5515; relay service (800) 735-2922; fax (530) 225-5345.
Shasta County will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Shasta County is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act.
SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
Shasta County Personnel
1450 Court Street, Suite 348; Redding, CA 96001; (530) 225-5515
Salary : $20 - $25
