What are the responsibilities and job description for the Agent for Live Chat Support position at SHAVANO FAMILY PRACTICE PA?
Job Overview
We are looking for a talented Live Chat Agent to join our dynamic team. In this pivotal role, you will provide outstanding customer service, addressing inquiries through our live chat platform. As a representative of our brand, your contributions will play a crucial role in enhancing our reputation and ensuring customer satisfaction.
Key Responsibilities
Joining our team presents an excellent opportunity for professional development. You will gain valuable experience that can enhance your career trajectory within the company and the industry.
Company Culture And Values
We are committed to fostering a supportive and inclusive work environment that values diversity and collaboration. Our culture promotes continuous learning and professional growth.
Networking And Professional Opportunities
As a member of our team, you will have the chance to connect with industry professionals, participate in skill development initiatives, and collaborate in a network that supports your career aspirations.
Employment Type: Full-Time
We are looking for a talented Live Chat Agent to join our dynamic team. In this pivotal role, you will provide outstanding customer service, addressing inquiries through our live chat platform. As a representative of our brand, your contributions will play a crucial role in enhancing our reputation and ensuring customer satisfaction.
Key Responsibilities
- Respond promptly to customer inquiries via live chat.
- Deliver accurate, relevant, and comprehensive information utilizing the appropriate tools and methods.
- Assess and identify customers’ needs to achieve a high level of satisfaction.
- Cultivate sustainable relationships and trust with customers through open and engaging communication.
- Meet personal and team service targets and objectives.
- Demonstrated experience in customer support or as a client service representative is advantageous.
- Proficient in handling phone conversations with strong active listening skills.
- Familiar with CRM systems and best practices.
- Excellent verbal and written communication abilities.
- Capable of multi-tasking, prioritizing tasks, and managing time efficiently.
- A high school diploma or equivalent is required.
- Proven experience in customer support or client service roles is preferred.
Joining our team presents an excellent opportunity for professional development. You will gain valuable experience that can enhance your career trajectory within the company and the industry.
Company Culture And Values
We are committed to fostering a supportive and inclusive work environment that values diversity and collaboration. Our culture promotes continuous learning and professional growth.
Networking And Professional Opportunities
As a member of our team, you will have the chance to connect with industry professionals, participate in skill development initiatives, and collaborate in a network that supports your career aspirations.
Employment Type: Full-Time
