What are the responsibilities and job description for the Customer Support Agent - Live Chat position at SHAVANO FAMILY PRACTICE PA?
Job Overview
We are currently looking for an adept Live Chat Agent to join our dynamic team. In this role, you will serve as the primary point of contact for our customers via our live chat platform, playing a crucial role in enhancing our brand’s reputation and ensuring customer satisfaction.
Key Responsibilities
Joining our team provides a unique opportunity for professional development and skill enhancement, allowing you to grow within the company and the customer service field.
Company Culture and Values
Our organization prides itself on a culture that prioritizes exceptional customer service, teamwork, and integrity, offering an environment where all employees can contribute meaningfully.
Networking and Professional Opportunities
As part of our dynamic team, you will have opportunities to network and collaborate with professionals across the industry, enhancing your skills and opening doors for future career advancement.
Employment Type: Full-Time
We are currently looking for an adept Live Chat Agent to join our dynamic team. In this role, you will serve as the primary point of contact for our customers via our live chat platform, playing a crucial role in enhancing our brand’s reputation and ensuring customer satisfaction.
Key Responsibilities
- Respond to customer inquiries swiftly through our live chat service.
- Deliver precise, accurate, and comprehensive information utilizing appropriate methods and tools.
- Evaluate and comprehend customers’ needs to ensure their satisfaction.
- Foster sustainable relationships and trust with customer accounts through open and interactive communication.
- Achieve personal and team customer service targets while adhering to call handling quotas.
- Demonstrated customer support experience or a background in client service is advantageous.
- Strong skills in handling communication through phone and an ability to actively listen.
- Familiarity with Customer Relationship Management (CRM) systems and best practices.
- Superior communication and presentation skills.
- Capacity to manage multiple tasks, set priorities, and effectively manage time.
- A minimum of a high school diploma.
- Previous experience in customer support or as a client service representative is preferred.
- Exceptional contact handling abilities and active listening skills.
Joining our team provides a unique opportunity for professional development and skill enhancement, allowing you to grow within the company and the customer service field.
Company Culture and Values
Our organization prides itself on a culture that prioritizes exceptional customer service, teamwork, and integrity, offering an environment where all employees can contribute meaningfully.
Networking and Professional Opportunities
As part of our dynamic team, you will have opportunities to network and collaborate with professionals across the industry, enhancing your skills and opening doors for future career advancement.
Employment Type: Full-Time
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