What are the responsibilities and job description for the Shaw Contract Account Manager - Los Angeles position at Shaw Industries Group, Inc.?
Job Title
Shaw Contract Account Manager - Los Angeles
Position Overview
Shaw Contract is a global design leader in commercial flooring for some of the world’s most creative and innovative environments. Our vast, sustainable product offerings can be found in diverse markets such as workplace, healthcare, hospitality, education and multi-family dwellings; supporting the spaces in which we work, learn, live, play and heal.
Architecture and Design End User Specialist with a focus on Corporate Workplace. Please note this person will be a part of our 3 person A&D team!
Specific responsibilities to include daily sales calls on existing customers in the Los Angeles market. Must present products to architects, designers, end users and other users. New end use business development skills are preferred. Additionally, he or she must continually prospect for viable new accounts while developing a key awareness of what is happening in Los Angeles.
Responsibilities:
- Characteristics to include honesty, integrity, hard work, enthusiasm, and motivation.
- Work with architects, designers, flooring contractors, end users, contractors, etc. to select appropriate products for their projects that fit within their design criteria, budget, and time frame.
- Travel daily throughout assigned area to call on existing customers and prospect new customers to solicit business.
- Manage project from inception to completion including identifying opportunity, product selection, specification, order placement, order tracking, delivery coordination, installation oversight, punch walk/ claim coordination (if necessary), and communication of maintenance program.
- Must be motivated and comfortable working and supporting a closely knit team environment.
- Must be able and competent to work with and manage customer base thru CRM (Customer Relationship Management) tool such as Salesforce.com
- Follow up on a variety of leads from sources such as Dodge, CoStar, networking groups
- Build relationships with existing and new customers by entertaining such as lunches, dinners, or special events.
Contract Specialist must implement the selling process in his/her area; they must have the ability to make good judgment decisions. A full understanding of the product line is essential. Furthermore, an understanding of the application that each product serves is critical. The ability to interface/communicate with a diverse group of customers in a friendly and respectable manner is a must. The ideal candidate will possess a flexible personality and be able to communicate clearly to other people, both orally and in written form. Contract Specialist must give presentations to architects, designers, and end-users to educate them on the flooring industry and how Shaw Contract Group can benefit them on their projects.
Required Competencies:
- Build Trusting Relationships
- Influence Others
- Execute Action Plan
- Build Customer Satisfaction
- Initiate Action
- Adapt and Change
Requirements:
- Bachelor’s degree or High School Diploma/GED and 5 years commercial interiors experience.
Preferred:
- Education in Design or previous work experience in Design industry to Design firm.
- Candidate already living within or familiar with Los Angeles market.
- Proven Local design community and organizational involvement.
- Commercial flooring experience preferred.
Work Shift
8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM
Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
