What are the responsibilities and job description for the Showroom Manager - Los Angeles position at Shaw Industries Group, Inc.?
Job Title
Showroom Manager - Los Angeles
Position Overview
Shaw Contract is a global design leader in commercial flooring for some of the world’s most creative and innovative environments. Our vast, sustainable product offerings can be found in diverse markets such as workplace, healthcare, hospitality, education and multi-family dwellings; supporting the spaces in which we work, learn, live, play and heal.
As the Shaw Contract Showroom Manager, you will manage all aspects of the showroom and promote the use of the facility as a reference for Architects and Designers, End Users, CRE firms, Dealer partners, regional sales staff, and all internal/external stakeholders.
Position Objectives:
- Maintains product library, sample inventory, and marketing material for the showroom in order to fulfill regional customer requirements.
- Assists Regional Vice President in all administrative duties as assigned, supports regional sales staff as directed.
- Daily office opening and closing, communicates as main point of contact with building owner as required in order to properly maintain office area and showroom; including coordination with landlord, partner vendors, parking & furniture vendors, caterers, sales reps, etc.
- Must keep the showroom clean and “client ready” at all times.
Responsibilities:
- Manage overall customer experience and showroom.
- Assists regional sales staff and national sales staff upon request.
- Accurately maintain inventory requirements.
- Coordinates showroom/office schedules and activities, tracks progress and results as directed by manager.
- Maintains employee vacation schedules.
- Communicates with internal and external service providers in order to maintain showroom and office efficiencies.
- Works with internal and external parties to organize the various components needed to initiate, run and conclude showroom events.
- Orders samples for customers and sales associates and maintains inventory levels as required.
- Coordinates all incoming and outgoing internal and external customer shipping and delivery requirements.
- Responsibilities may include but are not limited to screening telephone calls, ordering and maintaining office supplies, marketing materials and other sales or administrative related requests.
- Operates and coordinates cleaning of regular maintenance services for showroom and office equipment (i.e., copier, telephones, A/V, computers, etc.).
- Creates and maintains filing system for product samples in an orderly manner and prepares filing system directions for other users.
- Maintains a current list of key holders and provides keys to personnel as needed.
Qualifications:
- Proficient in Word, Excel, & Salesforce
- Sensitivity to confidential matters.
- Manage the expectations of Sales Regional Vice President and regional sales staff.
- Must be flexible to assist on showroom events that are after normal business hours.
- Must be capable of navigating ambiguity and interpreting/clarifying vague requests.
- A background in design is ideal, but not required.
Physical Requirements:
- Frequent lifting- 25 lbs.
- Visual acuity.
Other Qualifications:
- Continuous education of company materials and products.
- Must abide by all company policies and guidelines.
- Candidate already living in Los Angeles.
Competencies:
- Build Trusting Relationships
- Build Customer Satisfaction
- Demonstrate Good Judgement
- Deliver Compelling Communication
Shaw benefits include:
- Medical, dental, and vision insurance
- Life insurance and disability coverage
- Tuition reimbursement
- Employee assistance program
- Health savings account
- Paid Time Off
- Parental Leave
- 401K and Retirement Plans
- Product discounts for employees
- Adoption assistance
- Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)
Work Shift
8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM
Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
