What are the responsibilities and job description for the Center Coordinator position at Shawnee Christian Healthcare?
Overview
Working Environment and Physical Requirements
Shawnee Christian Healthcare Center (SCHC) is a 501(c)3 Federally Qualified Health Center located in the Shawnee Neighborhood of Louisville, Kentucky. SCHC seeks to transform the community by sharing the love of Christ in word and deed, to facilitate community development and holistic healthcare through the empowerment of the residents in the community.
Job Skills / Requirements
Position Summary
The Center Coordinator plays a vital role in ensuring the efficient operation of the center by providing administrative support, coordinating patient services, and maintaining accurate medical records. This role requires strong organizational skills, attention to detail, and the ability to interact professionally with patients, providers, and staff.
Essential Duties and Responsibilities
- Performs tasks and special projects assigned by CEO/COO
- Strong alignment with SCHC Mission and demonstrates behaviors aligned with SCHC Statement of Faith and Core Values
Patient Coordination & Front Office Support
- Greet and check in patients, ensuring all required paperwork is completed.
- Schedule and confirm patient appointments, follow-ups, and referrals.
- Answer phone calls, respond to inquiries, and direct messages to the appropriate staff.
- Verify patient insurance eligibility and benefits prior to appointments.
- Collect co-pays, process payments, and provide receipts as needed.
Medical Records & Documentation
- Maintain and update patient records in the Electronic Health Record (EHR) system.
- Ensure compliance with HIPAA regulations when handling patient information.
- Process requests for medical records and send necessary documentation to external providers as needed.
- Assist with prior authorizations for procedures, medications, and diagnostic tests as needed
Administrative & Office Operations
- Monitor office supplies and place orders as needed.
- Ensuring all medical equipment and supplies are available and in proper working condition
- Maintaining a safe and clean working environment by complying with procedures, rules, and regulations
- Participate in staff meetings and ongoing training sessions.
- Work in conjunction with Senior leadership on provider schedules to optimize patient flow and reduce wait times.
- Assist in processing medical billing and coding tasks in collaboration with the billing department.
- Prepare and distribute patient education materials and appointment reminders.
- Assist in preparing reports
- Assist in providing training
Insurance & Billing Support
- Work with insurance companies to verify coverage and obtain necessary authorizations.
- Assist in resolving billing discrepancies by communicating with insurance providers and patients.
- Explain billing statements and insurance coverage to patients as needed.
Customer Service & Patient Relations
- Provide information regarding office policies, procedures, and available services.
- Assist patients with forms, financial assistance applications, and community resources.
- Work with center departments to enhance patient care processes and improve patient satisfaction.
- Other duties as necessary to ensure successful attainment of SCHC goals and objectives
Competencies
- Highly organized, proactive, attentive to details and goal oriented
- Ability to work with large data sets with guidance from medically trained individuals
- Ability to identify problems, think logically – or creatively, and devise practical solutions
- Ability to prioritize and carry out work assignments independently and efficiently
- Excellent writing and oral presentation skills
- Working knowledge of computer software, including Outlook, PowerPoint, Word and especially Excel
- Desire to work as part of a multi-disciplinary team to improve patient’s health and wellness
- Strong interpersonal skills and effective telephone skills
- A commitment to the mission of SCHC
Job Qualifications and Requirements
- High School diploma required
- 1 year of experience in a medical office, clinic, or healthcare setting.
- Pleasant personality and cooperative attitude
- Written and oral communication skills
- Organization and administrative skills
- Proficient in computer applications – MS Word, Excel, PowerPoint, Outlook, Adobe and other office-related programs
- Experience with medical billing, insurance verification, or patient scheduling (preferred).
- SCHC is an FQHC, therefore additional documentation and information will be required for credentialing.
Working Environment and Physical Requirements
- Work is performed in an office environment. Work may be stressful at times. Interaction with others is constant and interruptive
- Work may require sitting or standing for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, and operate office equipment as necessary. Requires normal visual acuity and hearing
- Local travel required to attend meetings, visit other SCHC clinics, or to attend community events
- Out-of-town travel may be necessary for conferences and other learning opportunities
We are an EEO/AA/ADA/Veterans employer.
Additional Information / Benefits
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, 401K/403b Plan, Educational Assistance
Screening Requirements: Criminal Background Check
