Dental Treatment Coordinator

Shawnee Christian Healthcare Center (SCHC) is a 501(c)3 Federally Qualified Health Center located in the Shawnee Neighborhood of Louisville, Kentucky. Our mission is to provide high quality care for every patient; to treat the whole person, emphasizing physical, spiritual, and psychological well-being.

• Reviews daily schedule and collaborates with Dental Assistant Supervisor to ensure patient flow
• Conducts insurance and service eligibility for patients
  • Reviews and confirms patient insurance prior to the patient visit.
  • Reviews dental service eligibility and cost.
  • Communicates eligible/ineligible services to the clinical team.
  • Reviews cost of ineligible services with patient
• Confirms patient appointments.
• Patient payments and balances
• Collect insurance cards and photo ID from patient if needed, verifies insurance benefits and eligibility for services
• Collect co-payment, co-insurance or any balance due. Record payment in NextGen.
• Treatment and cost planning
  • Reviews accounts for outstanding balances and collects payment payments.
  • Provides cost estimates for dental services including Good Faith Estimates for any self-pay patients. Receives patient signatures on cost estimates.
  • Assists patients in applying for dental sliding fee scale.
    • Reviews sliding fee scale application for accuracy of data.
    • Receives approval on sliding fee scale applications.
    • Collect patient payments and records in daily deposits.
  • For major dental services confirms out of pocket costs and collects payments. Tracks pre-payments and reviews for appropriate coding.
• Submits needed prior authorizations.
• Maintains appropriate A/R ratio and A/R breakdown
• Tracks lab cases and provides treatment estimates in line with the Lab Case Procedure.
• Balances money batch at the end of day
• Prints end of day report and prints daily money batch
• Scans and links patient forms to electronic health record
• Proactively communicates with the clinical team of any changes in the patient’s financial status, insurance coverage, service eligibility.
• Works assigned revenue cycle management tasks.
  • Works with revenue cycle team to identify opportunities for process improvement and implement change.
• Performs duties of the Patient Services Representatives as needed to ensure high quality care to patients.
• Attends meetings as required and participate on committees as requested
• Maintains patient confidentiality.
• Strong alignment with SCHC Mission and demonstrates behaviors aligned with SCHC Core Values
• Other duties as necessary to ensure successful attainment of SCHC goals and objectives

• High School Diploma or equivalent required; Associate degree preferred
• One to three years of work experience in healthcare related environment
• Knowledge of dental insurance, coding, and billing
• Experience in a Federally Qualified Health Center and sliding fee scales preferred
• Knowledge of MS Word, Excel and Outlook
• Knowledge of medical terminology preferred
• Knowledge of business office procedures
• Knowledge of grammar, spelling, and punctuation to type patient information
• Skill in operation of a computer and other office equipment
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner
• Ability to speak clearly and concisely
• Ability to read, understand and follow oral and written instructions
• Ability to sort and file materials correctly by alphabetic and numeric systems 
• Ability to establish and maintain effective working relationships with patients, employees and the public
• Ability to read, understand and follow oral and written instructions
• Ability to sort and file materials correctly by alphabetic and numeric systems
• Ability to establish and maintain effective working relationships with patients, employees and the public