What are the responsibilities and job description for the Field Service Technician position at ShawnTech Communications?
Position Summary
This position requires a trustworthy and versatile technical individual with a background in telecommunications, computer systems, general repair, maintenance, and system support. This position will provide customer service relative to inmate technologies to include phones, video visitation systems, inmate tablets, and other telecom repairs as well as be responsible for data entry as required. Preferred experience includes telecom wiring, computer maintenance & repair, general mechanical aptitude, and software applications. The individual must be able to work on their own within correctional facilities across the assign region while interacting with customers, employees, and partners daily. The incumbent will maintain a high level of ongoing effective communication with correctional facility personnel to assure quality customer service is being provided to all customers and issues are being resolved in a timely manner.
