What are the responsibilities and job description for the Automotive Service Advisor position at Shea Automotive Group?
Are you interested in joining a fast paced, growing dealership that is committed to their employees and strives to make every customer a customer for life? Are you looking for a job that combines competitive pay with an inspiring company culture? If so, this opportunity might be for you!
THE COMPANY:
Our Mission: We are dedicated to the highest quality of new and used car sales and service delivered with integrity, respect, and honesty.
Our company’s purpose is to create a lifelong partnership where our customer becomes part of the dealership family. We aspire to build a team that is motivated, driven, and passionate about our products, services, and community.
Our Core Values: Leadership, Integrity, Quality, Passion, Professionalism, Teamwork and Humility
THE POSITION:
Automotive Service Advisors
Summary
Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.
Duties/Responsibilities:
- Advises customers about necessary service for routine maintenance.
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
- Prepares a repair order showing time, cost and labor estimates for service.
- Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
- Explains the work performed and the repair order charges to the customer.
- Schedules service appointments.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes “promised time.” Checks with dispatcher, if necessary.
- Obtains customer's signature on repair order; provides customer with a copy.
- Establishes customer's method of payment. Obtains credit approval, if necessary.
- Notifies dispatcher of incoming work.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted.
- Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Maintains a professional appearance.
- Keeps work area clean.
- Other tasks as assigned
Certificates, Licenses, Registrations
- Valid Driver's License
WHAT WE OFFER:
- Family-oriented work environment with an open-door policy.
- Growth opportunities.
- Vacation and Holiday pay.
- Full benefits including medical, dental, vision, short-term disability insurance, company-paid life insurance, 401k.
- Competitive pay plus bonus structure based on experience.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Flint, MI 48532 (Required)
Ability to Relocate:
- Flint, MI 48532: Relocate before starting work (Required)
Work Location: In person
