Lead Economic Support Trainer

Why Sheboygan County?
It is our imperative to remain an inclusive workplace. Sheboygan County is committed to attracting, supporting, and retaining a culturally diverse workforce that represents our community. Sheboygan County Health and Human Services also strives to be a trauma informed organization which fully realizes the prevalence of trauma, recognizes the effects of trauma, and responds with trauma informed policies and practices, and we are looking for staff who will help us champion this journey.
 
Becoming a member of our growing team also means that YOUbecome our top priority. You will not only enjoy a dynamic work environment but a variety of perks including but not limited to the following:

• Generous benefits package and access to our free InHealth Clinic
• Time off: 15 vacation days, sick time and 10 paid holidays
• Other perks: Referral program, Wisconsin Retirement System, education discount, and much more

What to Expect: 
Responsible for providing training to economic support staff in regards to all Income Maintenance programs such as Medicaid, Supplemental Nutrition Assistance Program (SNAP/Foodshare), Caretaker Supplement, and Wisconsin Shares Child Care programs. Responsible for understanding, interpreting and training initial and ongoing eligibility and case management.

Duties will include the ability to analyze and implement current and updated policies, program procedures, and various software systems to ensure accurate and timely benefit determinations, data collection, and document processing.

The Lead Trainer will serve as a lead resource for new and trained Economic Support Specialists, to guide their work, solve daily policy, computer issues, lead in the development and implementation of training curriculum for new and ongoing staff.  

• Work independently to apply State and Federal policy and procedures to dynamic household situations to ensure accurate benefit determinations. Answer daily policy and procedure questions for Economic Support Specialists.
• A large portion of the Trainer’s responsibility will be training newly hired staff in all Income Maintenance policy and procedure for through new work cohort training, applications and case maintenance for the scope of programs in Economic Support. This involves instruction in current policy, agency-unit intake procedures, interview technique, verification procedures, program interoperability, and referrals to other agencies.  
• Training of new personnel will take them from their initial exposure to DSS and carry them through the point at which they can conduct thorough client interviews and disposition cases on their own with only minor supervision.  Workers work is reviewed and feedback is provided to Supervisor and Lead Worker.
• Delivery of training requires Trainer to have an arsenal of diverse skills from which to draw in order to ensure that the transfer of knowledge to all trainees has taken place. 
• Trainer must be able to research complex and dynamic policies and procedures and be able to interpret and modify that information into a format or medium that can be communicated to and understood by training participants.  
• Trainer must also possess excellent communication skills, both oral and written, and excellent interpersonal skills.  
• Trainer must also be knowledgeable of the program(s) and stay abreast of the current trends in the program.  
• Trainer must also model appropriate leadership qualities and assist in establishing and maintaining a positive rapport with staff.  Moreover, exceptional problem-solving skills and analytical skills will assist in providing training and giving input for performance evaluation.
• The trainer will provide policy interpretation and support to Economic Services Division.  
• Trainer meets with Program Manager, Supervisors and Lead Workers to discuss and interpret policy; moreover, if it is decided that training is needed, a training strategy is developed.  
• Trainer also reviews casework produced by trainees to check for understanding and to identify strengths and areas of needed improvement. The trainer will also collaborate with other Lead workers to determine where skills sets can enhance the content of the trainings. Feedback on a trainee’s performance is documented and provided to Section Supervisor.
• Additional training is offered and conducted on a regular basis to provide clarification and updates regarding policy and procedural changes to all staff, both new and seasoned.
• Trainer may also meet with other divisions and community partners to share program benefits and eligibility criteria.  Additionally, Trainer attends any other events that enhance their program knowledge and skills.  
• Trainer will conduct second party reviews, as directed, of all Income Maintenance caseworkers completed work on a regular basis to assure that casework is being completed in a timely and correct manner.  This will be accomplished by randomly pulling cases from caseworkers, as directed, and completing a second party review on each case that is reviewed.  Findings will be shared with the leadership team to discuss findings, causal factors, remedies, training needs that will remedy negative findings.  The Trainer will also work with the Program Manager and Supervisors to develop and conduct training that has been identified as a group or individual need via the case reviews.
• The Trainer also participates in emergency management operations when determined necessary by management.  These duties would involve a wide range of assignments on a temporary basis only.  Scope of duties would be within the abilities of assigned employee to perform.
• All other duties as assigned.
  
  
  

• Minimum of High school graduate or equivalent, additional education in Business, Social Sciences, Education or Human Services preferred. At least two years of experience as an Economic Support Specialist preferred but not required.
• Experience working with the public in a wide variety of situations.
• Comprehensive knowledge of eligibility factors, policy and procedures relating to economic support programs.
• Extensive experience using software programs, electronic resources, and strong      customer service skills with in person and over the phone interactions.
• Ability to maintain confidentiality.
• Knowledge of community resources and Health and Human Services System.
• Organizational skills and abilities, particularly experience with the google platform (google meet, sheets, docs, slides Etc).
• Ability to multi-task and manage time effectively.
• Understand and effectively implement and carry out oral and/or written instructions.
• Access to a car, a valid driver’s license and ability to drive or arrange travel in and out of county as needed to perform job duties. This is not common but could occur for specific trainings.
• At least two years of experience as an Economic Support Specialist in the State of Wisconsin and the ability to maintain a full caseload independently is preferred.
  
  

WORKING RELATIONSHIPS

• Reports to the Economic Support Supervisor/Manager. No direct subordinates. Regular collaboration with Economic Support leads and direct interactions and contact with Economic Support Specialists, Social Service Aides, Secretaries, H&HSD, Job Center partners, community-based agency staff, consortium partners, and the general public.             

 
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

• Work is performed primarily in a standard cubicle office setting. Ability to simultaneously perform computer data entry and telephone/in-person customer contact continuously throughout the workday. Ability to regularly work 8.0 hour days and 40.0 hour weeks is required. Ability to lift up to 20 pounds, and a combination of sitting and standing postures may be required.
• Must be able to operate standard office equipment including telephone, computer, facsimile, calculator, printer, and photocopier.
• Risk of blood-borne pathogen exposure is considered low.

Salary : $24 - $30